Secret Garden Tulum

Photo gallery for Secret Garden Tulum

Featured Image
Terrace/Patio
Terrace/Patio
In-room safe, free WiFi
In-room safe, free WiFi

Overview of Secret Garden Tulum

Secret Garden Tulum

3 out of 5

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Sagitario Poniente #54, Col. Centro, Tulum, QROO, 77780

Explore the area

  • Popular LocationCenote Crystal4 min drive
  • AirportTulum, Quintana Roo (TUY)6 min drive
  • Popular LocationLas Palmas Public Beach9 min drive
  • Popular LocationPlaya Paraiso10 min drive

Choose dates to view prices

About this area

Tulum

Located in Tulum, Secret Garden Tulum is in the city center. Tulum Mayan Ruins and Muyil Ruins are notable landmarks, and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. Tulum Monkey Sanctuary and LabnaHa Ecopark Adventures are also worth visiting.

What's nearby

  • Tulum National Park - 4 min drive
  • Cenote Crystal - 4 min drive
  • Tulum Mayan Ruins - 8 min drive
  • Las Palmas Public Beach - 9 min drive
  • Playa Paraiso - 10 min drive

Restaurants

  • Antojitos la Chiapaneca — 2 min walk
  • El Tacoqueto — 3 min walk
  • Nao — 3 min walk
  • Campanella — 3 min walk
  • Burrito Amor — 4 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive

About this property

Secret Garden Tulum

3-star hotel in the heart of Tulum City Center
Close to Don Cafeto, Secret Garden Tulum provides free continental breakfast, free WiFi, and a roundtrip airport shuttle.
Other perks include:
  • Free self parking
  • An area shuttle, express check-in, and express check-out
  • A garden, luggage storage, and concierge services
  • Guest reviews say good things about the helpful staff and walkable location
Room features
All guestrooms at Secret Garden Tulum include amenities such as free WiFi. Guests reviews say good things about the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Refrigerators, coffee/tea makers, and ceiling fans

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Area shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 8:30 AM–10:30 AM
  • Coffee/tea in common area(s)

Conveniences

  • Front-desk safe
  • No elevators
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Portuguese
  • Spanish

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Ceiling fan

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Refrigerator

More

  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 9 PM
Express check-in
Minimum check-in age - 15

Check-out

Check-out before noon
Express check-out

Special check-in instructions

There is no front desk at this property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
Guests must contact the property for check-in information

Pets

No pets or service animals allowed

Children and extra beds

Children 15 and younger are not allowed at this property; All guests older than 15 are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Children 15 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property

Property is also known as

Secret Garden Tulum Hotel
Secret Garden Hotel
Secret Garden Tulum
Secret Garden Tulum Hotel
Secret Garden Tulum Tulum
Secret Garden Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 51 out of 97 reviews
5 - Excellent 53%
Rating 4 - Good. 37 out of 97 reviews
4 - Good 38%
Rating 3 - Okay. 7 out of 97 reviews
3 - Okay 7%
Rating 2 - Poor. 1 out of 97 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 97 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.8/5

Amenities

4.3/5

Property conditions & facilities

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Great spot, perfect for the price the only thing that was a bother we’re the birds every morning 6am to wake you up
Stayed 1 night in Jul 2020

5/5 Excellent

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem!
We decided we wanted to stay one more night in Tulum so we booked Secret Garden and were not disappointed! It's peaceful, unique and very charming. The owner/manager is really kind and helpful and you can tell he takes a lot of pride in the hotel with many thoughtful touches - my favourite was the fairy lights on the swing in front of each room! While it is a very tasteful and lovely hotel, just bear in mind that it's not luxury - so expect a few mosquitos, small bathroom and a curtain to the bathroom rather than a door (attention new couples!). Also, for those driving there is parking on the street. Overall we were super happy with the hotel, and the price point can't be beat. I will definitely be staying on a return trip to Tulum!
Stayed 1 night in Jan 2020

3/5 Okay

Stayed 4 nights in Jan 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we got the appartment!! that was very nice. th staff was friendly too
Stayed 7 nights in Jan 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS: For those looking for a boutique eco-lodge in downtown Tulum this is perfect. It's very close to the ADO bus station and restaurants but on one of the side streets so very peaceful at night. It has simple basic amenities like toiletries, towels, cups, dishes but no frills or extras. The staff are very nice and speak English well. They only have a few rooms so you will get plenty of attention. CONS: It should be noted though that some of the rooms have no A/C so if you are sensitive to heat this may not be for you. There are fans. The room I stayed in had no door to the bathroom, only a small curtain so there is not much privacy. The room has a thatch roof so you may hear animals or birds scurrying at night which took a little getting used to!
Stayed 1 night in Jan 2020