Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
55% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

Bad experince

Posted Jul 13, 2016
Dirty very old i found spider in the bath room no safty deposite box. In the bath room have only one small old towel , no tissue in the room Defintly i ll not stay in the hotel
3 out of 5
by A verified traveler

Good location for downtown Vancouver

Posted Jun 19, 2016
Pros: Location
Cons: The room was very stuffy.
Robsonstrasse is an old hotel. I knew that when booking. Also the price indicates it is not overly fancy. And it wasn't. The room was stuffy and older. But was very clean and serviceable. I wasn't expecting 5 star and it is not. However, the staff were extremely friendly and accommodating and gave the impression they would do whatever I needed. The location was perfect if you wanted to be right in the middle of things for Robson Street and downtown Vancouver. If you are looking for budget and not too fancy, then this is a good place to stay.
3 out of 5
by A verified traveler

Posted Mar 23, 2016
Very clean and close to everything. Hotel is old but has character.
Comment from Hotel Management
May 13, 2016 by Kar, Hotel Management
Thank you.
1 out of 5
by Quentin from Sopissedoff

Highly recommended to avoid

Posted Jan 30, 2016 on Hotels
Wasn't even allowed to check in because it wasn't a "designated" check-in time! I've since been informed that I'm not eligible for a refund even though I wasn't allowed to check-in.
Comment from Hotel Management
Apr 16, 2016 by Karim, Hotel Management
We encourage all guest(s) to contact the hotel in the event of a late check- in beyond the listed 10:30 pm
1 out of 5
by A verified traveler

Posted Nov 17, 2015
the worst experience i have ever had. When I tried to complain to Expedia they did not help.
Comment from Hotel Management
Feb 15, 2016 by Kar , Hotel Management
saddened to read , I wish this guest had provided some specific details.
4 out of 5
by A verified traveler

Awesome hotel

Posted Oct 27, 2015
My husband and I had a wonderful stay on the weekend, the nicest staff I have ever encountered, especially the manager. Close to resturants and shops, we will deffinatly be back! Thank you for making our stay so enjoyable.
Comment from Hotel Management
Mar 3, 2016 by Kar , Hotel Management
Thank You
5 out of 5
by A verified traveler

Great location in Vancouver

Posted Sep 25, 2015
Pros: Clean and friendly staff.
I was in Vancouver for a concert at BC Place. This hotel is relatively close to the Stadium and surrounded by a number of good restaurants. The staff was very accommodating. The room was clean and spacious.
Comment from Hotel Management
Feb 14, 2016 by Kar , Hotel Management
Thank You
2 out of 5
by A verified traveler from Nanaimo

Avoid if possible

Posted Aug 21, 2015
First of all, this hotel is not on par with those charging a similar fee. The manager was very friendly, we found out after being assigned to a dirty room... TWICE. The "clean" room was bairly passable. We were sent two blocks away to find parking. There were extra fees on top of the outrageous charge to begin with. Just a mess all round. Do yourself a favor and look elsewhere.
Comment from Hotel Management
Sep 23, 2015 by Kar , Hotel Management
these guests were intending on having a bachelor party which is not permitted in our property. We advised them of our policies. The room assigned was being cleaned by the housekeeper and as such delayed the check in process. We did apologies for that inconvenience
3 out of 5
by Elisabeth

This traveler left a rating score only Posted Aug 21, 2015 on Hotels
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 19, 2015 on Hotels