“我不得不建议应该换掉这间酒店的管理团队,这是我住过的管理最差的一间Hampton Inn酒店。一是酒店的整洁程度很差,窗户玻璃很脏,有照片为证。二是酒店用品准备不齐备,shampoo一个人用完就空了。三是早餐很简陋 ,牛奶只有一种选择,肉饼质量很差。我相信在成本方面,hampton inn 所有的酒店应该是一样的,但是提供的服务和食物相差很大,这说明什么,只能说明管理团队比较懒,不太负责任。”
“Horrible experience.
No one is there to answer the call when you try calling; it goes straight to voicemail.
They call you back when it’s convenient for them.
No 24 service desk as advertised.
The address on the booking is incorrect.
We arrived at the given address between 8pm-9pm and had to book a different hotel because we couldn’t get in touch with the property until the next day around 11am.
The person from the hotel who called at 11am said she would open the ticket for the refund and call……
“Excellent hotel steps from Fifth Avenue. Beautiful renovation of an iconic hotel. The hotel also features a Felice restaurant onsite serving lunch and dinner.
Staff was very helpful and gracious. Any issues were promptly handled. Only issues for me were the AC system functionality (probably needs some explanation in advance to highlight that the AC detects motion) and the TV (seems to only feature Roku programming. I would have preferred Spectrum).
Lastly for awareness the hotel……
“Good size room and full kitchen. I really like the neighborhood, with plenty of markets and places to garb anything you may want from coffee to a slice + sit downs. All staff encountered was lovely.
It feels like more of an apartment stay than a hotel, which is great.
Opportunities:
Room was not spotless - but it did NOT feel "dirty". One of my white pillow cases was stained - I left it out but HK put it back on the bed - that was a miss. I stay in a lot of hotels and for the price, none of……
“I had a wonderful stay at this hotel. The location was perfect—just a short walk to Harbourfront, the CN Tower, Rogers Centre, and many great restaurants and cafés in downtown Toronto. The room was clean, modern, and well maintained, and the furniture and bed were very comfortable. The staff were friendly and welcoming, making the entire experience smooth and enjoyable. I would definitely stay here again and highly recommend it to anyone visiting Toronto.”