“The overall experience could have been much better. The service was not what I expected, and there were several additional charges that were not clearly communicated upfront. For example, the pool chairs and rooftop access came with separate fees, even though these amenities were promoted as part of the experience.
I also did not have access to the rooftop and was required to wait in the same line as guests who were simply visiting the property, only to be told afterward that there was a……