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"The front desk staff was helpful Let us check in early The room smelled of mold and the sink was slow to drain i will not be returning to this hotel "

"Very clean and convenient location to many things! "

"Excellent location !"

"Had a pretty nice buffet breakfast and overall a beautiful hotel. The elevators do run really slow."

"The rooms were clean and the service was friendly and helpful. The location was central and there were subway stations close by."

"Great hotel great area"

"yes"

"Great location "

"A lovely, iconic property in a great location for restaurants, theater, sightseeing. Hotel was in the process of starting a new reservation system, was seriously unprepared for it, and significantly understaffed causing delays at check in that were incredibly long. It took us 2 visits to the front desk and 90 minutes before getting access to our rooms. Excusing mistakes and software glitches is one thing, but the staff did not deal with it well. They apologized profusely and repeatedly, but no other response. For example, no offer of water or a drink while in line, no offer of a breakfast or a coffee for our trouble; no offer of a drink in the bar, etc. For the price of a room ($800+), one expects a bit more respect and responsiveness. Kudos to Henry (valet/bellman) and Medy (concierge desk) who were most helpful and apologetic. "