Ratings based on 334 Verified Reviews

3.1 out of 5
55% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted May 7, 2018
The rooms were clean, the Maintainance department needs to check the bathrooms and flash system to ensure the work. The was constant smell of weed even though the management seems to be aware and some fresheners applied in the hallway and rooms.
Comment from Hotel Management
May 11, 2018 by Richard W, Hotel Management
Thank you for your feedback. I have gone ahead and shared your comments with our team. We hope to see you again the next time you are in town
3 out of 5
Recommended
for Everyone
by A verified traveler

close to convention center

Posted Apr 29, 2018
Pros: convenient and inexpensive
Cons: smell of cleaning material in the stairwell
Location: close to DCU center
we just used it to sleep over during a convention. very reasonably priced, good coffee machine in the room
Comment from Hotel Management
May 11, 2018 by Richard W, Hotel Management
Thank you for feedback. I have gone ahead and shared your comments with our staff.and we hope to see you again the next time your travels take you to Worcester
5 out of 5
Recommended
for Everyone
by A verified traveler

All the things you need and more...

Posted Apr 19, 2018
Big room, very quiet, nice place to walk the dog, very friendly staff. Will go back when we are in Worcester, Mass, again.
1 out of 5
by A verified traveler

Posted Apr 2, 2018
welfare crack hotel. very unsafe, filthy, and even all the hallways and elevator smelled disgusting. would never ever stay there again. worst hotel we have ever stayed at.
2 out of 5
by A verified traveler

Posted Mar 30, 2018
The hallways smelled like vomit and had trash everywhere. The carpets were old and torn up. The room was clean but nothing special.
2 out of 5
by A verified traveler

Poor WiFi connection. Good staffs.

Posted Mar 18, 2018
No internet connection. Room is smelly. Broken curtain rod... thanks God, staffs are good.
2 out of 5
by A verified traveler from Philadelphia, PA

Affordable in the area, but old and not maintained

Posted Mar 16, 2018
Pros: Check in staff was helpful.
Cons: Hotel needs a major renovation to be at a decent standard
Location: It is close to downtown Worcester, which has the DCU Center and other activities, but you need a car from where this hotel is located.
Hotel was a bit noisy, and the condition of things in our room was pretty worn out.
1 out of 5
by A verified traveler

Posted Mar 5, 2018
Smelled of smoke staff was rude and wouldn’t help me get another room. Staff was 40 minutes late at check in for my room and staff gave me an attitude when I politely asked for a different room. I was redirected on the outside of the hotel form the lobby to get to my room during a noreaster. I plan I getting my money back from my bank
Comment from Hotel Management
Mar 10, 2018 by Richard W, Hotel Management
Thank you for honest feedback. I have gone ahead and shared your comments with our management team and we will address these issues immediately. Thank you for your feedback Richard Walker Manager Quality Inn and Suites Worcester
4 out of 5
Recommended
for Everyone
by A verified traveler from Salem, NH

I would stay again

Posted Mar 5, 2018
Cons: Television on received one channel. It would also be nice if there was a clock in the room.
I stayed one night. The staff was excellent. The room was clean. The television only received one channel. It would also be nice if there was a clock in the room. Other than these minor details, my stay was very good and I would stay again.
Comment from Hotel Management
Mar 6, 2018 by Richard W, Hotel Management
Thank you for your review of our property. We appreciate the positive feedback and we will ensure that we follow up with the TV issue and the missing clock in the room. We hope to see you again Richard Walker Manager Quality Inn and Suites Worcester
2 out of 5
by A verified traveler from Andover, MA

Posted Mar 4, 2018
Rooms are nonsmoking but ours reeked like butts. Only stayed here cause it was the most reasonably priced hotel in Worcester but still not worth what we paid.
Comment from Hotel Management
Mar 6, 2018 by Richard W, Hotel Management
Greetings: This is Richard Walker with The Quality Inn and Suites Worcester. Thank you for your feedback. I have gone ahead and shared your comments with our Housekeeping managers and we will follow up immediately Richard Walker Manager Quality Inn Worcester