Ratings based on 141 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
79% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Couldn't have been better!

Posted Aug 23, 2015
Pros: Everything!
Cons: Don't change a thing.
Location: I can't comment on that because I never left the hotel except when my friend picked me up.
This hotel is very well run and staffed by experienced, helpful employees who went above and beyond my expectations. I arrived hungry after 1 a.m. and was offered complimentary food and beverages from the snack-breakfast bar. The room was very clean, large, had every amenity I needed plus more, and all in all, better than some Hyatt and Hilton rooms I've stayed in. I was very surprised and pleased. I was sorry I was staying only one night.
1 out of 5
by A verified traveler from Buffalo, New York

The worst hotel I have ever stayed at.

Posted Jul 28, 2015
Pros: Not one thing comes to mind.
Cons: A padlock on the front door would help.
The building itself looked tired and not very well cleaned. We were not told that there weren’t any elevators upon booking. That would have been ok if the door key actually worked and I didn't have to scale 3 flights of stairs to have it replaced. The topper was when we had finally accessed the room and sat on the bed to relax for a moment after a 7 hour drive and in walks one of the staff talking on her cell phone saying,"Yeah, she has all the rooms mixed up" and stops short, staring at us from the foot of the bed. She apologized and headed for the door. I suppose on another level it could have been more shocking for all parties involved. I still can't believe that happened and I still intend on complaining to the corporate office for Quality Inns. By the next morning we were more than ready to leave but figured we would try the breakfast as we had a long ride ahead of us. Another disappointment as the only seating left in this meager dining room was by the trash can. I imagine this was convenient location as that was the better spot for the food. Lady at the next table stared at us for the duration but I am sure she did not work for the hotel. This will be our first and last stay at a Quality Inn. Not sure what the name "Quality” is supposed to imply.
2 out of 5
by A verified traveler from Atlanta

Avoid if possible

Posted Jul 24, 2015
Pros: Proximity to the Univ of Massachusetts hospital where I was visiting
Cons: The hotel needs an upgrade desperately
There was no one at the front desk when I got there. Another individual was already waiting for service before me for about 10 mins and so I had to call the hotel number and the desk clerk answered she would be there shortly and she then arrived. I was given a ground floor room (the only left) that was musty and smelled of urine. The next day I asked to be moved and they gave me a room on the 3rd floor. No elevators. The room there was better but still had issues. A little smelly, spots of burned patches on the carpet which I was told was due to the clothes iron. I had to ask for the little fridge and microwave that I had on the ground floor which they did bring in.
1 out of 5
by A verified traveler

Old and tired

Posted Jul 23, 2015
This hotel needs a major redo. It is just old and worn. There is no elevator. The staff was pleasant but they don't have much to work with.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 3, 2015
Pros: east to get to
Cons: There is no elevator
quick, friendly check in, room was clean. There is no elevator for second floor - but only a few stairs to climb, not bad for someone traveling light and staying a night.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Very caring staff

Posted Jun 13, 2015
I had to have staf attention at least twice. First, we had forgotten a printout form at home, a computer and a printer was available to the guests, for free, for any need at any time. We rush out and forgot some clothing they were very concerned and even though I wasn't available most of the day they called until they got me before leaving from the town. Very courteous and professional staff.
1 out of 5
Recommended
for Business Travelers
by A verified traveler

Overpriced

Posted May 22, 2015 on Hotels
It's soooooooo overpriced.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted May 7, 2015 on Hotels
5 out of 5
Recommended
for Getaway With Friends
by stephane

This traveler left a rating score only Posted May 2, 2015 on Hotels
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great place

Posted Apr 27, 2015 on Hotels
Convenient location, friendly staff, nice and large rooms. I have no complaints.