“We only stayed one night to be closer to Kaiser as I was having a major surgery the following morning. I was feeling a little stressed until I walked into their Lobby. A young gentleman called me to the desk first telling me I had a wonderful smile, I’m 73 and certainly not feeling well, I actually then smiled. He said are you checking in tonight and I said I’ve already prepaid but wanted to see if I had paid for on site parking. He said I show you have a room with 2 beds and handicap roll in……