“The room was clean and comfortable. Turan ensured the breakfast area was meticulously stocked with fresh fruit, vegetables and pastries, it was outstanding and he and his staff were friendly and attentive. Both Bell Hops were excellent help and informative for local restaurants and shops. Overall great experience and wonderful staff.”
“We arrived at the hotel at 4pm and were immediately hit by a nasty smell in the lobby. We checked in went to our room to find out that it was not the room we booked. We had booked a double bed and 2 single bed room. We were given a double bed and 1 single bed. We went to reception to find put they gave the room we booked to someone else.
They offered to cancel our reservation so we chose that option and had to book somewhere else.”
“The included breakfast was a nice amenity—but that was about all. Upon arrival, we waited for our room to be cleaned; however, when we went inside there was no soap in our bathroom, the bathroom looked hastily cleaned, and our air-conditioning unit was leaking onto a desk that had electrical outlets connected underneath. There was also no hand towel in our bathroom and not enough towels for two people.
We messaged the property in the morning after leaving for the day, requesting that the room……