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"Clean room but the hotel needs more lights at the hall way. Elevators and the lobby area need to be cleaner. Great location."

"Great!!!"

"THe hotel is perfectly located in Times Square. Easy to get to, and tons of thing to do around it. I did find that the pictures of the rooms were a bit misleading. The hotel is very old, and it did not look as if they have done any renovations in scores of years. The TV had no modern streaming possibilities (Netflix, Hulu, Prime). There was a window AC and no Vents visible. Because it is in Times Square, the noise level was pretty loud (because the windows are not sealed."

"The hotel was perfectly located by Carnegie Hall. We were able to walk to our destinations."

"Pros: Amazing location. Door and security staff were incredibly friendly and helpful. Shower was hot and powerful. Cons: Reception staff were terrible - we had the unfortunate luck of having to deal with Alex several times and he was disinterested and frankly quite rude. For the price of the hotel, additionally charging $4 an item to store bags after check out is really taking advantage of travellers with no other option. Rooms are ok, tired. No tea/coffee making facilities, not even a water glass in the rooms, we had one plastic cup to share between 3. Overall would expect more from the Hyatt brand."

"best location to go uptown & downtown manhattan. Penn station is next door if you go to Washington DC, Flixbus is one block away if you go to Phlky or Toronto."

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"Everything was nice! Just the elevators take way too long to go down so think about that on your schedules!!! But everyone and everything was really good!!!"

"There was only one elevator working for our floors. Huge lines and long waits. We ended up taking the stairs most of the time. We were on the 26th floor. I had my handicap parents with us so we had a van. The parking was 110$ every time you got your car out and brought back. It was horrible and this is not told to you on the website."