“The receptionist are not welcoming, unfriendly and rude
The rooms are not well equipped with need and cleaning is zero.
The restaurant staff lack courtesy and very rude
Same type of breakfast every morning.”
“Undergoing refurbishment currently, older parts and rooms very dated and run down. Good location for first time in London. Public transport bit out of the way, bring good walking shoes unless you plan on calling for taxi or Uber all the time.”