“Poor management. Booked this hotel specifically due to its location and it had a bar. Bar was open only one night and Starbucks did not open at all. Will look for another hotel for our next stay in.Ames.”
“No personal at the front desk. Done by a person in Florida, over a kaiso type check in. Never saw a person at the hotel. Continental Breakfast filled once, not refilled or checked. Very clean rooms. Bathroom door is too large and did not close. $100 deposit is not necessary.”
“I made a reservation through Expedia, but I was very disappointed when we arrived at the hotel around 11 PM and were told that Expedia had not confirmed our reservation with Home2 Suites. Thankfully, the staff member was very kind and helpful. He assisted us in making another reservation, even though the available room was not the type I originally reserved for our group of six. I truly appreciated his effort and willingness to help us despite the situation.”