“I am extremely disappointed with the customer service we received upon arriving at the hotel.
Our JetBlue flight to Aguadilla was cancelled at the last minute, forcing us to fly into San Juan, rent a car, and drive approximately 2½ hours to the hotel. We had been traveling since 1:00 a.m. for our 5:00 a.m. flight and arrived at approximately 3:45 p.m.
While in San Juan, the hotel emailed me asking me to complete the check-in process, including scanning my photo ID and credit card, and……
“Me and my fiancé went to celebrate his birthday and they even decorated the cabin. We enjoyed our stay; the staff and amenities were amazing, and the breakfast was delicious!”
“Very affordable and clean. The host was super helpful and we ended up staying an extra night. Would go back again. It is notable there is very limited shade on the property if you are stepping out though.”
“Where to start? To start there is a "cleaning fee" that was mentioned no where in the listing that was to be paid before we could receive the access code for the room. Air conditioning is on a timer also the a/c's are linked together so when you put one on the other turns off. It is a PROCESS just to get the a/c's running correctly and as the landlord is explaining to you how to "correctly" use the a/c, he will complain endlessly about the electricity bill. Then magically when we got the a/c's……