Does Agustina Suite have a pool?

Yes, this property has an outdoor pool.

Is Agustina Suite pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Agustina Suite?

Self parking is free at this property.

What time is check-in at Agustina Suite?

Check-in start time: 3 PM; Check-in end time: 11 PM.

What time is check-out at Agustina Suite?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Agustina Suite located?

Located in Downtown Santiago, this apartment building is within a 15-minute walk of Plaza de la Constitucion and Palacio de la Moneda. Former National Congress and Museo Chileno de Arte Precolombino are also within 10 minutes. La Moneda Station is 8 minutes by foot and Santa Ana Station is 8 minutes.

Agustina Suite Reviews, Deals & Photos 2025

6/10 Okay

Cristefânea

Oct 29, 2018

Disliked: Cleanliness, property conditions & facilities

Bom custo benefício, com baratas.

Quarto com baratas; Banheiro com mofo no chão; É possível ouvir as baladas do Quarto, principalmente aos fins de semana; A localização é bom: 3 min da Augustinas, Estado e Ahumada, 5 min do Palácio de la Moneda, 7min da Plaza de Armas, 6min até a estação de metro, 20min de metro até o Costanera Center, 30 min até o aeroporto. Boa arrumação diária, porém só trocam as toalhas que deixam a desejar. Edredom extra com muito mofo. Tem ar condicionado e aquecedor. Não contém academia como o anunciado.

Stayed 5 nights in Oct 2018

8/10 Good

Adriele Rosa

Sep 19, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Sep 2018

4/10 Poor

Verified traveler

Jun 1, 2018

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Good Location Bad customer service.

As we went into the building the security guard stopped us and asked us where we were going— we explained we were checking in and he directed us to the room in the building where the “front desk” is. We knocked on that door for close to 20 minutes; we knocked from 9 am to 9:20 before we gave up and came down the elevator to the main building (A -> B). The security guard let us know he had no key for us and if there was no one there there’s nothing he could do. I called Expedia because this seemed like a ghost hotel, I asked for a refund so that we could go to a hotel, but they said no refund could be issued because it was non refundable— which I would understand if there was a hotel to check in, but we didn’t have a hotel. All of this took more than an hour and I’m calling from my US cell to Expedia costing me long distance charges. After an hour of waiting and being on the line the lady from Expedia finally gets a hold of the “front desk” agent; he refuses to refund my money and says he’s been there the whole time (which he hasn’t). We go up to building B and up the elevator, he opens the door. The receptionist was rude as soon as he opened the door, no apologies, just said he had been here the whole time (which he hadn’t). He is grumpy and rude the whole time he’s checking me in. Asking me for my passport and then going on a rant about me. In short, Would not recommend. We checked out at 9:30 and he was not there for that, I had to slide the key under the door.

Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Jan 28, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen lugar

Lugar céntrico, especial para viajes en familia, tiene todo para una buena estadía.

Stayed 2 nights in Jan 2018

8/10 Good

Thiago, Santo André - SP

Dec 26, 2017

Liked: Property conditions & facilities

Localização perfeita

A localização do apart é perfeita. Fica a 3 minutos a pé do Metro Santa Ana e fizemos todos os pontos turísticos do centro de Santiago a pé. A Casa de La Moneda, por exemplo, fica a duas quadras. Outro ponto positivo é ter um mercado praticamente na frente do Hotel, chamado Santa Isabel.

Stayed 4 nights in Dec 2017

8/10 Good

Thiago

Dec 7, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome location on Santiago

The room was clean and nice, except for the heater/cooler that was weak for the room size. The room service was nice and fast and the location is awesome!

Stayed 4 nights in Nov 2017

8/10 Good

Milenka

Nov 26, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Nov 2017

6/10 Okay

JLH, NY

Nov 20, 2017

Disliked: Staff & service

Safe neighborhood hotel but..

You get what you pay for. You get a letter at the Front Desk with keys and instructions to pass by an office to leave credit card info. Which if you do, even after paying in full with all included you may be sucked into paying more. The area is very safe and so is the building. These apts eems to be subleased apt use to rent via Expedia. As the entire complex has permanent residents. Many places to eat and shop or be entertained. Transportation is convenient. For the money is worth it.

Stayed 2 nights in Nov 2017

6/10 Okay

Matías

Aug 2, 2017

Liked: Staff & service, room comfort

Disliked: Cleanliness

Bueno, pero falta limpieza.

Excelente ubicación. WIFI funciona bien. El servicio de limpieza diaria es limitado y el estado de higiene del lugar no es bueno. El departamento está bueno pero con poco esmero en la limpieza.

Stayed 3 nights in Jul 2017

4/10 Poor

Rich, Pennsauken, NJ

Apr 27, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Intransigent hotel policies.

Reserved room months in advance, prepaid with credit card. Itinerary changed. Hotel refused a refund! Never going there again.

4/10 Poor

Aivars

Apr 16, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decepcionante

Muy decepcionados del lugar. La limpieza deja mucho que desear lo mismo el estado de deterioro del mismo.

10/10 Excellent

NATHALY

Mar 13, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente. Viajé por temas de trabajo y realmente descansé. Muy cómoda la habitación y la cama

4/10 Poor

Verified traveler

Feb 28, 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ubicación inmejorable pero el hotel horrible

La habitación deja mucho que desear, lo único bueno de este hotel es su ubicación que es inmejorable! Decia que tenia aire acondicionado y NO es verdad! Había un ventilador chico eso no es aire acondicionado!! Te morias de calor en la habitación! El baño es horrible, la limpieza es medio pelo, habian cucarachas y en la cama habian pulgas! Nos dejaron todo el dia del Domingo sin papel higienico, tuvimos que salir a comprar de apuro, el sabado ya quedaba poco y no fueron capaces de reponer. No volveria a este lugar! Una pena por su excelente ubicación.

4/10 Poor

Benjamin, Puerto Rico

Dec 31, 2016

Disliked: Cleanliness, staff & service

Worst service ever even for the price

First, the best I can say is it has a centric location and was cheap. However it wouldn't bother me to pay a little more for better room cleaning. The cleaning service lady was totally careless, I had to insist couple times with management to have the carpet get vacuum cleaned and change pillows covers. Some times didn't change towels or removed the trash, I tipped her trying to motivate an improvement, she didn't earned it but it didn't work. Doesn't looks like management cares as we were not the only ones complaining and now I see that other reviewers concur. Very bad to show Chilenian spirit.

10/10 Excellent

Josephine, Santiago, Chile

Dec 29, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

Good location. Eduardo and Ivan were so lovely and helpful. Would stay again in a heartbeat!

8/10 Good

Verified traveler

Dec 27, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo Agustina Suítes

Fiquei com receios ao reservar devido aos comentários, mas, ao chegar foi totalmente ao contrário, meu voo foi de madrugada, cheguei, o cartão estava já disponível na portaria, uma cama confortável, mini cozinha faltou alguns copos e pratos, mas nada que ''fosse morrer por isso'', o banheiro limpo, confortável. Ao contrário dos comentários, o serviço de limpeza passou todos os dias, até dispensei um dia porque não havia necessidade. Nos dias que não consegui arrumar a cama, eles arrumaram. O Wi-Fi é muito bom, sinal no quarto inteiro. TV ótima, a piscina também incrível com uma ótima vista. Perto de mercado, cafeteria e estação de metro.

8/10 Good

Gabriela

Dec 8, 2016

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel cómodo

La habitación cuenta con todas las amenidades que anuncia, pero no funciona el wifi y el personal a cargo no fue muy responsivo para resolverlo.

8/10 Good

Russell H

Nov 13, 2016

Liked: Cleanliness, room comfort

Wifi malísimo, no pudimos conectarnos jamás y por más que lo reportamos nadie lo reparó. Muchas vece intentamos localizar al personal y nunca contestaban el teléfono que nos proporcionaron. Tuve que cancelar una última noche por cambio de vuelos y espero mi reembolso aún

6/10 Okay

Verified traveler

Oct 25, 2016

Liked: Room comfort

Disliked: Cleanliness, staff & service

só falta um pouco de capricho

Flat com cozinha contendo frigobar, microondas, fogão e torradeira. Cama limpa e confortável, porém, pecam na limpeza do quarto. Vidros sujos, toalhas velhas e trocadas apenas a cada dois dias. Tivemos dificuldades em encontrar pessoas na recepção pois nunca tinha ninguém lá. Está localizado na região central de Santiago e vários pontos turísticos podem ser acessados a pé. A estação de metrô mais próxima fica a cerca de 600 metros.

2/10 Terrible

Verified traveler

Oct 6, 2016

Disliked: Cleanliness, property conditions & facilities, room comfort

Very difficult to find and really dirty .

6/10 Okay

Francisco

Sep 26, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Simples mas Atendeu o que procurava

Hotel próximo o estação de metrô, supermercados, e silencioso.

10/10 Excellent

Daniela

Sep 22, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel limpio, comodo y lindo

Estuvo buenisimo... un lugar muy amplio, lindo y comodo. De todas maneras volveria a estar ahi.

8/10 Good

rosemar, Paulinia Sp

Sep 10, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bom

Meu wi fi não funcionou com a senha do quarto isso foi ruim

8/10 Good

Verified traveler

Sep 10, 2016

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

carlos alberto

Sep 5, 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

não vão para o hotel agustina suite

Estive hospedado no agustina suites a dois anos atras e gostei muito do apartamento em que fiquei.porem ja havia reclamado da recpção. agora voltei no agustina e minha decepção foi maior ainda. quarto sujo não tinha sabonete shampoo e nem papel higienico . tive que comprar tudo. mas isto não seria nada se não fosse a falta de respeito e de educação do sr ivan e sr eduardo , esles são tremendamente mau educados e sem respeito nenhum pelos os hopedes. fomos mal tratados da outra vez . mas como tinha gostado da localização e na epoca do apartamento resolvi voltar . minha opinião ? enquanto não tirarem aqueles senhores bem senhores de la. não vão pois vcs serão desrespeitados e mau tratados como eu e meus amigos fomos

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