Search Inns in St. Charles

"No service, dirty room, broken phone "

"Hilton Capitol Hill is a DC Gem What in my mind really sets Hilton Capitol Hill apart from any other hotel is the Exceptional Service of all the staff. The first night I stayed in a room that was awesome but for some reason the mattress felt a little hard. Within an hour of expressing my concern, a manager personally reached out. And the manager did not just apologize but ensured that robust action was taken to resolve my concerns. By the time I finished breakfast, they had transitioned me into a new room with a mattress that was the perfect. When staying in a hotel there is nothing better than knowing that you have a hotel staff behind you that treats you with sincerity and respect. A staff that if something is not right, they solve the problem with a level of grace, kindness, and excellence in hospitality. Such excellence was displayed to me when the staff solved this mattress issue that I had when I stayed there. This exceptional customer service distinguishes Hilton Capitol Hil I believe from our hotels in DC. Whether you’re in DC for business on the Hill or a family vacation to see the monuments, the Hilton Washington DC Capitol Hill delivers a premier experience. It’s clean, stylish, placed exactly where you want to be, and has amazing staff dedicated to ensuring you have a great stay! "

"I had to wait after 5 pm to get my room because they didn’t have my room ready"

"The hotel itself very clean and stuff very friendly. Great location, however we did not get room cleaning. When I called around 7pm with the concern they said they will send the service right away. We left and when came back to find out only the towels were left next to the sink. We did not get any regular service like replenishing coffee, emptying garbage or making the bed. In addition we were looking forward to room service however it was unavailable for staffing reasons. We cannot help but feel we were short changed in our experience at Arlo hotel. "

"This hotel has a great location. My room was super clean with great bed linens and fluffy towels. There is a small kitchen that I did not use but it was lovely. My king size bed was very comfortable. I would stay again."

"Everything was great! Staff was very helpful. Signage for valet in front could be more visible but when we called, the front desk staff member directed us exactly where to go. "

"Great stay, excellent view, and amazing value. "

"Hard to find the location from the street,was not aware that I was going to have to pay for parking "

"The staff were incredibly friendly and helpful, they created a welcoming environment. The location was convient for us and close to a lot. The room was fantatsic, clean, and comfortable! "