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"The staff was very helpful with directions. The hotel is in a good location. There was hair on the bed though. And the mattress was way too hard. The shower also had very limited hot water "

"Great location- right in Times Square and cross the street and youa re at the entrance to the Museum of Broadway! Staff were super nice and efficient. Held our luggage and save the key for a free bathroom! The hotel is a little outdated and needs a little love but the bed was comfortable and lots of pillows with a great city view."

"Clean room. Nice staff. Very convenient location."

"Great location, great breakfast with very friendly staff. Negative was being charged nearly $50 for them to hold our baggage in a room for about 5 hrs on last day until being picked up for the airport, surely we pay enough to stay anyway!"

"The thermostat in our room was faulty and did not work properly. "

"Family trip had 3 rooms under my name they wanted me to pay over 1,700 deposit fees for all three rooms they took it down to 1,200. Still crazy!!! Room 1806 was not cleaned bathroom was terrible hair everywhere "

"Clean easy to navigate nice staff "

"Friendly staff, clean room and daily housekeeping. Comfortable bed. Air con. I would have liked a kettle but that’s a personal preference and not a big issue. The hotel was very central. It was walking distance to the Rockefeller Centre, Grand Central Station, 5th Avenue, Broadway, Empire State Building, Bryant Park and Central Park. "

"The bathroom was sparkling, and well supplied. The AC was confusing, couldn’t get the temperature right, it was often stuffy. The breakfast menu was loaded with carbs, and only one choice of breakfast meat. There was remodeling going on which made the lobby very congested. I had an issue trying to purchase a soda and chips, it didn’t accept cash, and wouldn’t allow me to charge it to my room. I would stay at this location again, after the construction is completed."