“A comfortable stay, neat and clean, no complaints really. The window could be better equipped to prevent the street noise especially we were on the 2nd floor and next to the street side, it could be noisy sometimes due to passing traffic.”
“There was no working tv in the room and they took 1/2 the day before they responded to request. The front desk said “ the maintenance man is off site” when I asked if could have another room they said “ No”. It was fixed but it was stressful.”
“Our room was SO dirty, and if you can believe it, there was a used condom behind the fridge! HOW GROSS! Then the power went out and it was out for a day and a half, so no light no air conditioner all night long fridge, spoiled all of our food when we talked to management about it, they said sorry there’s nothing we can do if you don’t like it. Check out……. I mean, OK I don’t expect you to magically fix everything but since you did decide to be a hotel where lots of people stay you could’ve……
“1. A smoking room was assigned to me and the staff told me it was my only choose ==> very bad experience in my stay of 5 days.
2. The air-conditioner was very noisy and I hardly can falling sleep. ”