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Orchid House Tulum

3.5 star property
Comfortable hotel near Tulum National Park
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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Orchid House Tulum

Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool) | Living area
Exterior
Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi) | Living area
Garden Suite w/private bathtub | Down comforters, in-room safe, iron/ironing board, free WiFi
Living area
Reviews
9.2

Wonderful

Popular amenities

  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Breakfast availableBreakfast availableBreakfast available
  • SpaSpaSpa
  • Hot TubHot TubHot Tub

Explore the area

Map
Aldea Zama, Calle Kinich Na, Tulum, QROO, 77760
  • Popular LocationTulum National Park15 min walk
  • AirportTulum, Quintana Roo (TUY)9 min drive
  • Popular LocationTulum Mayan Ruins10 min drive
  • Popular LocationPlaya Paraiso12 min drive
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Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Living area

Deluxe Double Room

Highlights

Yard
Air conditioning
Down duvet
Ceiling fan
Private bathroom
Rainfall showerhead
Freezer
Blender
  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jungle Suite w/private bathtub

Jungle Suite w/private bathtub | Down comforters, in-room safe, iron/ironing board, free WiFi

Jungle Suite w/private bathtub

10/10 Exceptional

Highlights

Balcony
Air conditioning
Separate bedroom
Down duvet
Ceiling fan
Private bathroom
Rainfall showerhead
Freezer
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi)

Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi) | Living area

Family Villa, 4 Bedrooms (Casa Xelva, private pool and jacuzzi)

Highlights

Deck/patio
Separate dining area
Individually furnished
Private pool
Private spa tub
Air conditioning
Kitchen
Flat-screen TV
  • 2691 sq ft
  • Sleeps 12
  • 6 King Beds

View all photos for Garden Suite w/private bathtub

Garden Suite w/private bathtub | Down comforters, in-room safe, iron/ironing board, free WiFi

Garden Suite w/private bathtub

10/10 Exceptional

Highlights

Air conditioning
Down duvet
Ceiling fan
Private bathroom
Rainfall showerhead
Freezer
Blender
Located on the ground floor
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room | Down comforters, in-room safe, iron/ironing board, free WiFi

Superior Quadruple Room

10/10 Exceptional

Highlights

Separate dining area
Air conditioning
Full-sized refrigerator/freezer
Down duvet
Ceiling fan
Private bathroom
Rainfall showerhead
Freezer
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool)

Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool) | Down comforters, in-room safe, iron/ironing board, free WiFi

Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool)

10/10 Exceptional

Highlights

Deck/patio
Separate dining area
Individually furnished
Private pool
Air conditioning
Kitchen
Flat-screen TV
3 bedrooms
  • 2583 sq ft
  • Sleeps 8
  • 1 King Bed and 4 Double Beds

View all photos for Orchid Suite

Orchid Suite | Down comforters, in-room safe, iron/ironing board, free WiFi

Orchid Suite

10/10 Exceptional

Highlights

Air conditioning
Down duvet
Ceiling fan
Private bathroom
Rainfall showerhead
Freezer
Blender
Wardrobe or closet
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Master Luxury Suite w/private bathtub 2nd Floor

Master Luxury Suite w/private bathtub 2nd Floor | Down comforters, in-room safe, iron/ironing board, free WiFi

Master Luxury Suite w/private bathtub 2nd Floor

Highlights

Air conditioning
Down duvet
Ceiling fan
Private bathroom
Rainfall showerhead
Freezer
Blender
Wardrobe or closet
  • 377 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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The price is $100
$123 total
includes taxes & fees
Jun 15 - Jun 16
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About the neighborhood

Tulum

Located near a private beach, Orchid House Tulum is in Zama, a neighborhood in Tulum. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum National Park and Playa Paraiso. Gran Cenote and Sian Ka'an Biosphere Reserve are two other places to visit that come recommended. Take an opportunity to explore the area for water adventures such as snorkeling.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Tulum National Park - 15 min walk
  • Las Palmas Public Beach - 7 min drive
  • Gran Cenote - 9 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Playa Paraiso - 12 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive

Restaurants

  • ‪Mercado Tulum - ‬4 min drive
  • ‪Rossina Cafe - ‬4 min walk
  • ‪Las BBQ Tulum - ‬15 min walk
  • ‪Carl's Jr. - ‬17 min walk
  • ‪Coati Café Tulum - ‬15 min walk

About this property

Orchid House Tulum

Hotel near Tulum National Park
Located close to Playa Paraiso and Tulum Mayan Ruins, Orchid House Tulum provides an airport shuttle, a beach bar, and a poolside bar. Treat yourself to a sports massage or other spa services. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a garden.
You'll also find perks like:
  • Cooked-to-order breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Tour/ticket assistance, a front-desk safe, and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Orchid House Tulum offer comforts such as air conditioning, as well as amenities like free WiFi and safes.
More amenities include:
  • Rainfall showers and shampoo
  • Wardrobes/closets, blenders, and freezers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available for a fee: USD 15 for adults and USD 25 for children
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Pool
  • Spa tub

Family friendly

  • Snack bar/deli

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach
  • Garden
  • Picnic area
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height electrical outlets in bathroom
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Blender
  • Freezer
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 for adults and USD 25 for children
  • Airport shuttle fee: USD 240 per vehicle (roundtrip, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Orchid House Tulum Hotel
Orchid House Tulum Hotel
Orchid House Tulum Tulum
Orchid House Tulum Hotel Tulum

Frequently asked questions

Is Orchid House Tulum pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Orchid House Tulum?

As of Jun 5, 2024, prices found for a 1-night stay for 2 adults at Orchid House Tulum on Jun 10, 2024 start from $145.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Orchid House Tulum?

Limited spots are available. There is free parking nearby.

What time is check-in at Orchid House Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Orchid House Tulum?

Check-out is at noon.

Does Orchid House Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 240 per vehicle applies.

Where is Orchid House Tulum located?

Located in Zama, this hotel is 0.8 mi (1.3 km) from Tulum National Park and 2.7 mi (4.4 km) from Tulum Mayan Ruins. Playa Paraiso and Gran Cenote are also within 6 mi (10 km).

Reviews

9.2

Wonderful

Rating 10 - Excellent. 103 out of 137 reviews" "
Rating 8 - Good. 19 out of 137 reviews" "
Rating 6 - Okay. 3 out of 137 reviews" "
Rating 4 - Poor. 6 out of 137 reviews" "
Rating 2 - Terrible. 6 out of 137 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Francine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far from beaches. Taxi service in area too expensive.
Stayed 5 nights in May 2024

10/10 Excellent

Marie-Christine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love our stay at the Orchid House. The staff were friendly and their service was amazing. Will definitely recommend this place !
Stayed 4 nights in May 2024

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Tulum
Stayed 1 night in May 2024

8/10 Good

Xochitl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Cindy, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, beautiful!
Stayed 4 nights in May 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique garden hotel in a rainforest setting. Rooms are very comfortable and calming. The shower was great and the outdoor area had a private bath/mini pool, which we unfortunately didn't get to use. Food in the restaurant was very good as was the service.
Stayed 1 night in May 2024

8/10 Good

Ayleen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff that was very accommodating. Place was pretty and very clean. Area around was very safe.
Stayed 5 nights in May 2024

8/10 Good

Shaneureka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the swim up bar pool. The water was warm and it was very relax and to be in the water and have drinks and appetizers.
Stayed 6 nights in Apr 2024

10/10 Excellent

Erika

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!!! Thank you to all the lovely staff ❤️❤️❤️
Stayed 5 nights in Apr 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Mathew Alexander

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Perfect! The staff was friendly and made us feel very welcome. Will definitely stay again!
Stayed 6 nights in Apr 2024

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was so peaceful and perfect. I enjoyed every moment.
Stayed 1 night in Apr 2024

10/10 Excellent

Dominyka

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful jungle home- clean, amazing staff and delicious food. Would stay again!
Stayed 3 nights in Mar 2024

4/10 Poor

Peter

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This was meant to be a birthday treat but certainly didn’t feel like it due to how inattentive the concierge was or how poor the amenities were for a “5 star hotel” (seems like a self appointed rating if I’m honest). We arrived to two large mosquitos in the room which we had to hunt down, and a dirty tub which we paid extra for and never got to use in the end. We didn’t notice how dirty the tub was until we tried to use it, so when we asked to get cleaned in a specific time, they failed to send someone whilst we were offsite so we could take advantage of it when we arrived back. (We couldn’t empty it ourselves and relied on the hotel staff to do it for us) Whilst cleaning the tub, it didn’t have a simple drain but required the use of a noisy pump to remove the water which inevitably broke & tripped the electricity of the entire hotel breaking the AC in the room… by this point we gave up waiting and had left to go to the beach as we were wasting our time with in this hotel that is in need of some serious refinement to get anywhere near 5 stars. When I highlighted this at check out, the hostess was largely unsympathetic and only interested in taking payment for the small elements of the mini bar we used (the coffee pods which every other hotel give for free were chargeable by the way!). And if she really wanted to make up for our less than favourable experience, could have comped the beer, single chocolate and two coffee pods that we used as a way to make it up to us.
Stayed 2 nights in Mar 2024

10/10 Excellent

sintia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back!
Stayed 4 nights in Mar 2024

8/10 Good

JASMINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

8/10 Good

Paula

Traveled with partner
Liked: Staff & service, amenities
We had a fantastic time at the Orchid Jungle. It's a stunning and unique hotel that we really enjoyed. However we were a little disappointed with the quality of the room, old taps and sinks and shower, the room felt a little tired. It was clean though just needs a little bit of updating! The price was fair! It's located in the new area of Tulum, which is very safe but at the time that we were there the area was under construction and a little hard to navigate (no street lights etc) and incredibly expensive restaurants. We'd recommend to go to the downtown area for food. What was amazing though was that you get free access to the Orchid Beach House which was stunning! Overall a solid four stars, we would come back!!! Thank you for a wonderful time. The staff is also very sweet and helpful.
Stayed 5 nights in Jan 2024

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous
The people who work there from the front desk to the kitchen to the bartenders and wait staff are amazing and this property is GORGEOUS! If you are looking for a Swiss Family Robinson experience then this is it. Very old Tulum style but with a touch of Luxury. We had the Upstairs Master suite and I would highly recommend this room. Both sides open up wide to separate balconies. It’s also amazing how private the room felt. The only issue was the tip system was a little confusing. I was told ahead of time that the tip was included in the check total in the restaurant and bar. We tipped the servers more because they were all amazing. Then when we checked out they had a separate area on the invoice which had added an additional tip. (You could decline it) We were a little confused as we tipped the housekeeper as well. We declined to add the extra, extra tip and I’m now just afraid I don’t tip enough! Maybe the tip was NOT included in the check. Otherwise a lovely, fun stay
Stayed 4 nights in Jan 2024

6/10 Okay

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and rooms, loved the overall atmosphere and visually very impressive. Information received from staff was limited and missing key information which was a shame. Food and drinks quite overpriced and location requires a bike/ car/ use of taxis.
Stayed 4 nights in Feb 2024

10/10 Excellent

Caitlyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

10/10 Excellent

Aditi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in Zama - away from the Hotel Zone hustle, but only a few minutes drive which makes it a good choice. The restaurant of this property is one of the best restaurants in the entire Mexico. Even if you're not staying overnight, do stop by and have a meal.
Stayed 2 nights in Feb 2024

10/10 Excellent

LORENA, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service has no comparison to other places we’ve been at. Employees seem to love the jobs. We got a room that looks like the gut of a whale. Unbelievable!!!!! The DESING of the place and food are just WOW!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

10/10 Excellent

Yuliya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great choice for the price. Quiet, beautiful, and clean. It’s a bit far from downtown and the beach, so you’ll have to get a cab. The hotel restaurant was fantastic - the food was delicious and the staff was super nice. Will be happy to come back!
Stayed 3 nights in Feb 2024

General hotel information

Reasons to Book
Nearby Private Beach & Location Safety
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
3.5