Upstate New York Residences

"Water park and all restaurants are closed Monday-Wednesday. Which was not disclosed when we booked. We booked our stay for our sons birthday for the water park, so our overall experience was disappointed. "

"4 night stay worst one yet arcade half machine were broken or just taken money and not working ....had to go get towels mutliple times for the pool and was given the basket full of them like i worked there and am supposed to bring them down... people we went with also got locked out of there room and noby to fix it no maintenance guy.... room dirty and stained when we got there and the best part me and my son have bites like bed bugs i am covered in bites the day we left and found one later that day now have to worry about bringing them into my home ...worst stay ever and will be filling a complaint "

"Horrible experience. We checked in shortly after 8 pm. Room 320. Shortly after getting to the room, loud yelling was next door. It went on for over an hour. Profanity and extremely loud. Stopped about 10 pm, but started again at 11:30 and ladyed over 2 hrs. This was adjacent room with a shated internal room. I headed to the front desk to report (couldnt get an answer to phone to desk). A staff member wasbin the hall and simply told me "we are aware". The noise continued until 4am. Literally no sleep. We showered in the morning and there was no blow drier in the room. Called the fr9nt desk and got an answer this time. Was told that there should have been a blow drier in the room, but they would have one brought to us. After waiting for nearly a half an hour, my wife went to the desk to inquire when one might arrive. The clerk told her they gad searched the desk area and there wasnt one there. He said he went to a room, however and took a photo of how there should have been one on the wall and showed it to her. My wife assured him that one was NOT on our room wall. Clerk said he would then check "the managers area" and see if he could get one. He returned to tell her that he could not find one and would not be able to get my wife a dryer, but her "hair looked fine.""

"Rooms especially bathrooms really run down. Shower was peeling, carpet is dirty and beds and Pillows are lumpy . Staff was very helpful and friendly will not stay again . "

"Parking was easy. Amenities are great. All in one location. Shuttle also available"

"Elevevator was gross. TV is room was ridiculously small for the size of the room."

"Breakfast too expensive. Buffet was just a regular free breakfast at most hotels. If you have a players card you could probably use it and eat for free. But if you’re just going to spend the weekend why would you get a card "

"Stay exceeded expectations! Friendly staff, clean property, amazing breakfast! "

"We had a terrible stay. We were given a room that was either occupied or not turned over. When we entered, the beds were unmade, food in the garbage, cups on the counter. The front desk gave us a new room. The new room had a terrible odor but we decided to stay. In the middle of the night someone was trying to enter our room, opening our door. I had the inner safety lock so they could not come in. When I spoke with the manager he told me no one could come in without a key. I feel like there was an error and I was unhappy with the resolution. They offered me extra Marriott points, however given the lack of safety while traveling alone with my daughter I expected more. I was very disappointed. "