Upstate New York Residences

"This hotel needs help! We had a very unpleasant stay that we actually left the property and requested a full refund due to no hot water, failed key cards, bugs in the room, disrespectful staff and all around terrible experience."

"Very nice hotel."

"What a bargain in mud season"

"very outdated as far as tv goes. power went out at midnight no generator. overall was a okay experience. room view was very nice."

"Everything was clean and tidy. Very relaxing stay compared to the Airbnb that we had to cancel. I would definitely recommend it if you are coming to visit the Falls. Just a short walk away. Also, Becky who checked us in was wonderful and very helpful!!!"

"Great Stay"

"The room was clean. The tub and tiles were damaged as was the. bathroom sink. It looked like acid had eaten away at the tu. and sink."

"Hôtel qui a ouvert ses portes en 2023, très bien situé, confo et propre"

"I am not a “Karen” but do expect some level of professionalism from a front desk staff. This is what gives me a first impression for the safety and cleanliness of the hotel. One employee was on FaceTime and the other was eating ice cream when I walked in. Check in was fairly easy but I was surprised to be charged an $11 parking fee. The pool was fine. Not the hotels fault, but I was in a room next to people who were loud and I thought they were in the hallway until I heard them using the microwave which means they were in the room next to me but the walls are just very thin apparently. I usually stay next door at the Cambria but booked this hotel simply so my daughter could use the pool, but was not impressed overall. "