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"Everything was wonderful! The staff, so helpful and kind. The food, nothing short of amazing!!! The view from our room (city). Wonderful to see all the lights at night. We will definitely be back!"

"Staff and location are five stars. The rooms are a little tired and room doors shut loudly, waking Neighbours up."

"Friendly staff "

"The windows are only double panes and it was SO loud!"

"The front desk concierge on April 23, around 5:30 PM, was not considerate at all. In fact, he seemed to do the opposite of what I requested. I asked for a room with the bay view, but he gave me a room on the opposite side, with no view of the bay. When I mentioned that I booked this vacation to rest and relax, he placed me in a room on the 23rd floor, directly beneath ongoing renovations. It felt as though this was done intentionally. The noise was unbearable. We woke up at 6 AM to hammering and drilling. There was no warning about these renovations on the Sheraton website or at the time of booking. However, the other staff members who later assisted me were absolutely amazing and very kind. They changed my room on April 24, around 12 PM, and the new room was excellent, quiet, with a beautiful view of English Bay. I truly appreciate their help."

"The staff were nice. I made reservations about 8 weeks in advance. At that time, I asked for 2 extra blankets, that didn’t happen. The bathroom had only 2 washcloths. I had to call for more as there was three of us. They brought up 2 hand towels. There are lights under each bed that go off and on with motion. I asked how to turn them off. They said you have to disconnect them from under the bed. The hotel lobby is very small. It doesn’t look anything the pictures. There’s no cafe. No gift shop, nothing. Just bare bones."

"The staff were incredibly kind! The location was perfect for our city trip! And the room itself was super clean! Would come back again!"

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"Airport shuttle was very convenient."