“Highly Disappointing Stay—Unacceptable Cleanliness and Poor Service
I was incredibly disappointed by my overnight stay at The Grand Hotel. I booked this stay to accommodate a friend who drove a long distance for my daughter’s wedding, but the experience was stressful and deeply uncomfortable.
Unacceptable Room Conditions:
-Sleeper Sofa: The couch cushions were torn with padding falling out, and the mattress was completely unpadded box springs. It was entirely unusable, forcing us to share the……