“My flight to Chicago got diverted because of terrible weather. I messaged the hotel in advance to cancel the first night and asked for a refund/discount. No one replied. When I checked in I explained again and all I got was 'hotel policy'. I had been in similar situations before with other holiday inn(in Japan) and they refunded me. Hotel policy or not, I did not stay in your room for one night. Charging me USD180 for nothing is not the best hotel service. I rarely gave bad reviews but this was……
“Very pleased with how clean and spacious the suite was. The staff friendly and knowledgeable of the surrounding places to eat and shop or short distance fun entertainment like arcades for teenagers .Great breakfast . Love the pancake machine. First time I seen that at a hotel. Breakfast with a lot of things to choose from,. Pancakes machine my husband was just as happy as my teenagers. If I could give a 10 stars”