“We travel with families that has little kids. The swimming pool matters quite a bit for us. Unbeknownst to us that the pool being shut on Saturday for a private party as there were not prior communication and we are assessed a resorts fee, we booked the hotel. It was definitely a shock as we didn't prep for the beach. Shawn, not sure if we spelled it right (apologies) handled the matter flawlessly. He understood the frustrations from the family and offered solutions that eased the situation. He……
“We travel with families that has little kids. The swimming pool matters quite a bit for us. Unbeknownst to us that the pool being shut on Saturday for a private party as there were not prior communication and we are assessed a resorts fee, we booked the hotel. It was definitely a shock as we didn't prep for the beach. Shawn, not sure if we spelled it right (apologies) handled the matter flawlessly. He understood the frustrations from the family and offered solutions that eased the situation. He……
WenHui