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"Spacious clean new room, super quiet, couldn’t believe it was an airport hotel. Good food with fast service at hotel restaurant. Ten minute walk to LAX, had shuttle option but too easy to walk. Excellent experience. "

"Good"

"It was good. Everything is close by. "

"It was good"

"Very good for business trips"

"Old school charm oozes out of every corner. Fabulous detail in all the public spaces. Rooms are large. Bathrooms and functional - as one should expect from a 1920s hotel. A movie was being filmed while I was there."

"Front desk people was not helpful"

"Portola is great! We stay there whenever we go to Monterey, the hotel is great, the employees couldn't be more helpful, the location is the best in walking distance to so many things which i really love. Don't hesitate on booking this place."

"Upon arrival, we were directed to a separate “concierge” desk simply to obtain a parking pass. Unfortunately, this interaction became one of the most uncomfortable parts of our stay. Rather than being welcomed by someone knowledgeable about the resort and its amenities, we were subjected to what felt like aggressive timeshare solicitation. We were assigned a second-floor room without being informed that there were no elevators on property. In our room we had visible splatter on mirrors and sinks, surfaces that appeared unwiped, smears on the refrigerator, and a dining surface that did not appear properly cleaned. The following morning, when opening the shower for first use, we found debris on the shower floor and a visible black hair hanging from one of the shampoo/body wash dispensers. The pool area was overcrowded with insufficient seating as everyone flooded to the one pool with the operating slide. The towel sign-in/sign-out procedure made it impractical for families needing to transport wet children back to their rooms. There is a rock-climbing activity our children were excited for, only to discover reservations were required—something never disclosed by the “concierge” or on their resort materials/guides. There is an advertised theater that was closed on Saturday night—arguably one of the busiest family evenings of the week. Property is beautiful. Beware- check out is 10am. So early for a "vacation club""