The Ritz-Carlton, Cancun

Booked through Expedia. Reservation was for 1 adult and 3 children. Was charged accordingly through Expedia. Upon arrival at the Ritz, we were told our Expedia rate was for double occupancy and we would be charged additional fees for the other 2 people in our room, even though our Expedia reservation clearly indicates we were a party of 4. There were several power outages throughout our stay (not weather related - the weather was gorgeous the entire stay). It was 85 degrees and we were without air conditioning from 10am-2pm. I asked the staff to address the issue but I was told we would have to wait until 3pm when the generator would be fixed. I pressed the issue because my family members staying a few doors down had air in their rooms. I asked for a technician to look into it. He was able to reboot the thermostat and it was up and working in minutes. It’s just frustrating that the staff was willing to make us sweat it out for hours without at least taking a look at it. We paid for the inclusive food and drinks and it was just OK. Most of the meals became repetitive throughout the week. They ran out of many of the soft drinks and cereals and they didn’t have any kid-friendly options unless you wanted to order and pay extra for it (on top of the fees we were already paying for the “inclusive” food). For the amount of money we paid for this trip and with this being “The Ritz” we were a bit disappointed. The positive: the beach & pool were beautiful & clean.

Beautiful resort with amazing staff! So friendly and happy to help in EVERY way!! 10/10. We’ll be back!!