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The Ritz-Carlton, Cancun

Photo gallery for The Ritz-Carlton, Cancun

Primary image
On the beach, white sand, beach cabanas, beach umbrellas
3 outdoor pools, free cabanas, pool umbrellas
3 outdoor pools, free cabanas, pool umbrellas
3 outdoor pools, free cabanas, pool umbrellas

Overview of The Ritz-Carlton, Cancun

The Ritz-Carlton, Cancun

5.0 star property

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
Map
Retorno del Rey No. 36, Cancun, QROO, 77500

Explore the area

  • Popular LocationBallenas Beach3 min walk
  • Popular LocationLuxury Avenue Shopping Mall11 min walk
  • Popular LocationAquaworld17 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

Choose dates to view prices

About this area

Cancun

The Ritz-Carlton, Cancun is located in Zona Hotelera, a neighborhood in Cancun, and is on the Strip and on the beach. Luxury Avenue Shopping Mall and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Tortuga Beach. Traveling with kids? Don't miss Aquaworld. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and skydiving nearby.
Visit our Cancun travel guideOpens in a new window
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Map

What's nearby

  • Ballenas Beach - 3 min walk
  • Marlin Beach - 8 min walk
  • Luxury Avenue Shopping Mall - 11 min walk
  • Aquaworld - 17 min walk
  • Tequila Museum - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • Nebbiolo - 5 min walk
  • Naos - 19 min walk
  • Bana - 19 min walk
  • Mole - 19 min walk
  • Restaurante Benazuza - 3 min drive

About this property

The Ritz-Carlton, Cancun

Upscale resort on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton, Cancun's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.
The Ritz-Carlton, Cancun offers 365 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Cancun resort provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Ritz-Carlton Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The Ritz-Carlton, Cancun is listed in the 2021 Travel + Leisure 500.

Languages

English, German, Japanese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Guest accommodations are accessible via mobile device
Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18.00 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 18.00 per day)

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:30 AM: USD 40 for adults and USD 20 for children
  • 8 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • The Club Grill
  • Fantino
  • Casitas
  • The Culinary Center
  • El Cafe Mexicano

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Aerobics classes
  • Art gallery
  • Designer stores
  • Fitness center
  • Full-service spa
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Surfing/body boarding
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Free cribs/infant beds
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Supervised childcare (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (290626 square feet of space)
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Transfer shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night
  • Resort fee: USD 50 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: USD 40 for adults and USD 20 for children (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 150.00 per vehicle (roundtrip)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Cancun Ritz-Carlton
Ritz-Carlton Cancun
Ritz-Carlton Hotel Cancun
Ritz-Carlton Cancun Hotel
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Ritz-Carlton Cancun Resort
The Ritz Carlton Cancun
The Ritz Carlton, Cancun
The Ritz-Carlton, Cancun Resort
The Ritz-Carlton, Cancun Cancun
The Ritz-Carlton, Cancun Resort Cancun

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 735 out of 1001 reviews
5 - Excellent 73%
Rating 4 - Good. 154 out of 1001 reviews
4 - Good 15%
Rating 3 - Okay. 54 out of 1001 reviews
3 - Okay 5%
Rating 2 - Poor. 26 out of 1001 reviews
2 - Poor 3%
Rating 1 - Terrible. 32 out of 1001 reviews
1 - Terrible 3%

4.8/5

Cleanliness

4.8/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

4.5/5

Eco-friendliness
Write a review

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single staff were professional, friendly and excellent. If you call staff to fix something or request something you need, they will pay you prompt attention(this is not often in Mexico). Ritz quality. I will definitely come back!!!
Stayed 2 nights in Aug 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes the stay a pleasure. They are friendly and attentive, know your name by day two and anticipate your needs.
Stayed 7 nights in Jul 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 5 nights in Jul 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff.
Stayed 3 nights in Jul 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Ritz Carlton Cancun in July 2022. Everything was absolutely amazing with the best part being the service - everyone from the bell hop to the front desk to the waiters went above and beyond and made us feel like royalty. I’ve seen some people say the hotel is showing it’s age, but we didn’t see this at all. There were a few areas that were being renovated but it was mostly out of sight and was unobtrusive. Literally the only thing that I can point to as a negative was that there’s a lot of seaweed on the beach, which is not the Hotels fault. There’s a truck that goes by every hour or so and cleaning people who try their best to clean it, but it’s there. If you’re looking for a pristine seaweed-free beach, keep this in mind but I believe many/most Cancun Hotels will have this issue. Again, amazing hotel - highly recommended!
Stayed 6 nights in Jul 2022