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The Ritz-Carlton, Cancun

5.0 out of 5.0
Retorno del Rey No. 36, Cancun, QROO 1-866-599-6674
Expedia Verified Reviews
Wonderful!
4.6 of 5 guest rating
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Business
Laundry
Smoke Free
24/7 Desk
Multilingual
More
Room type Options Nightly price Book
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Suite, 1 Bedroom, Balcony, Oceanfront
1 King Bed
Room sleeps 3 guests
(up to 2 children)
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Other room types
Photo of room
Club Room, 1 King Bed, Balcony, Oceanfront
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Club Room, 2 Double Beds, Balcony, Ocean View
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Club Room, 2 Double Beds, Balcony, Ocean View
Room with view
435 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Photo of room
Club Suite, 1 Bedroom, Balcony, Ocean View
Room with view
876 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Club Suite, 1 Bedroom, Balcony, Oceanfront
876 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Club Suite, 1 Bedroom
Room with view
876 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Room, 1 King Bed, Balcony, Oceanfront
Room with view
435 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Room, 1 King Bed, Balcony, Ocean View
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Room, 1 King Bed, Balcony, Oceanfront
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Room, 1 King Bed, Ocean View (Club Level)
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Club Room, 1 King Bed, Balcony, Ocean View
Room with view
435 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Suite, 1 Bedroom, Balcony, Oceanfront
Room with view
876 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Club Room, 2 Double Beds, Balcony, Oceanfront
Room with view
435 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Photo of room
Room, 2 Double Beds, Balcony, Ocean View
Room with view
435 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Photo of room
Room, 1 King Bed, Balcony, Ocean View
Room with view
435 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Room, 2 Double Beds, Balcony, Oceanfront
Room with view
435 square feet
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Photo of room
Room, 2 Double Beds, Balcony, Ocean View
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Room, 2 Double Beds, Balcony, Oceanfront
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Club Room, 2 Double Beds, Balcony, Oceanfront
2 Double Beds
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Club Room, 1 King Bed, Balcony, Oceanfront
Room with view
435 square feet
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Club Suite, Ocean View
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Suite, 1 Bedroom, Balcony, Ocean View
Room with view
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Club Suite, Oceanfront
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Club Suite (Master Suite)
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Photo of room
Suite, 1 Bedroom, Balcony, Ocean View
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Upscale resort on the beach, with 3 outdoor swimming pools

Popular property highlights

Business center
Laundry facilities
Smoke-free property
24-hour front desk
Multilingual staff

Location

Nestled on the beach, this Zona Hotelera resort is within 1 mi (2 km) of Ballenas Beach, Aquaworld, and Cancun Interactive Aquarium. La Isla Shopping Mall and Maya Cancun Museum are also within 2 mi (3 km).

Resort Features

Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton, Cancun's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.

Room Amenities

All 365 soundproofed rooms feature WiFi and iPod docks. Guests can enjoy deep soaking tubs, and other standard amenities include balconies or patios, 24-hour room service, and wired Internet.

Languages Spoken

  • English

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The Ritz-Carlton, Cancun

Retorno del Rey No. 36, Cancun, QROO 77500

Hotel Amenities

Hotel Amenities

Lie back and work on your tan with relaxing beach amenities like cabanas (surcharge) and umbrellas. At The Ritz-Carlton, Cancun you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 8 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and wireless Internet access is available for a surcharge. This luxury resort also offers outdoor tennis courts, a spa tub, and a steam room. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Ritz-Carlton, Cancun is a smoke-free property.

  • Number of outdoor pools - 3
  • Elevator/lift
  • Fitness facilities
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Porter/bellhop
  • Dry cleaning/laundry service
  • Limo or Town Car service available
  • Valet parking (surcharge)
  • Computer station
  • Conference space size (meters) - 27000
  • Luggage storage
  • Hair salon
  • Concierge services
  • Gift shops or newsstand
  • Conference center
  • Shopping on site
  • Pool umbrellas
  • Outdoor tennis courts - 3
  • Parking (limited spaces)
  • Total number of rooms - 365
  • Number of floors - 9
  • Number of buildings/towers - 1
  • Airport transportation (surcharge)
  • Tennis on site
  • Beach bar
  • Coffee/tea in common areas
  • Number of bars/lounges - 2
  • Full-service spa
  • Beach umbrellas
  • Conference space
  • Spa treatment room(s)
  • Beach cabanas (surcharge)
  • Tours/ticket assistance
  • Meeting rooms
  • Year Built 1993
  • Coffee shop or café
  • Free pool cabanas
  • Steam room
  • Pool sun loungers
  • Sauna
  • WiFi (surcharge)
  • Smoke-free property
  • Supervised childcare/activities (surcharge)
  • Safe-deposit box at front desk
  • Spa services on site
  • Number of restaurants - 8
  • Breakfast available (surcharge)
  • Conference space size (feet) - 290626
  • Laundry facilities
  • Spa tub
  • Beach towels
  • Wedding services
  • Multilingual staff
  • Free newspapers in lobby

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Languages Spoken

  • English
  • German
  • Spanish
  • Japanese
  • Russian

Parking

Valet parking (surcharge) , Parking (limited spaces)

Room Amenities

The Ritz-Carlton, Cancun offers 365 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Free newspaper
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Soundproofed rooms
  • Hypo-allergenic bedding available
  • Phone
  • Turndown service
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • LCD TV
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Number of bathrooms - 1
  • Balcony or patio
  • Cable TV service
  • Room service (24 hours)
  • Rollaway/extra beds (surcharge)
  • WiFi (surcharge)
  • Blackout drapes/curtains
  • Wired Internet access (surcharge)
  • In-room childcare (surcharge)
  • Desk
  • Deep soaking bathtub
  • In-room climate control (air conditioning)
  • Rainfall showerhead
  • In-room massage available
  • Premium bedding
  • Slippers
  • Pay movies
  • iPod docking station
  • Separate bathtub and shower

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11:30 AM.

The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.

Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.

Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

The Culinary Center - This beachfront theme restaurant serves lunch and dinner. Reservations are required. Open select days.

El Cafe Mexicano - This poolside family restaurant serves breakfast, brunch, and lunch. A children's menu is available.

24-hour room service is available.

Nearby Things to Do

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Snorkeling nearby
  • Parasailing nearby
  • Tennis lessons on site
  • Volleyball on site
  • Skydiving nearby
  • Windsurfing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Ecotours nearby
  • Fitness classes on site
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

Kayanta Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Minimum age to access spa is 16
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.35 per night
  • Resort fee: USD 43.10 per accommodation, per night

The resort fee includes:

  • Children's club/arcade access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room coffee
  • Valet parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 35.00 for adults and USD 17.50 for children (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 150.00 per vehicle (roundtrip)
  • Valet parking fee: USD 20.00 per night
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Cancun Ritz-Carlton
  • Ritz-Carlton Cancun
  • Ritz-Carlton Hotel Cancun
  • Ritz-Carlton Cancun Hotel
  • Ritz-Carlton Cancun Hotel Cancun
  • Cancun Ritz Carlton
  • Ritz Cancun
  • Ritz-Carlton Cancun Resort
  • The Ritz Carlton Cancun

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

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