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The Ritz-Carlton, Cancun

Photo gallery for The Ritz-Carlton, Cancun

Featured Image
On the beach, white sand, beach cabanas, beach umbrellas
On the beach, white sand, beach cabanas, beach umbrellas
3 outdoor pools, free cabanas, pool umbrellas
3 outdoor pools, free cabanas, pool umbrellas

Overview of The Ritz-Carlton, Cancun

The Ritz-Carlton, Cancun

5 out of 5

4.6/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
Retorno del Rey No. 36, Cancun, QROO, 77500

Explore the area

  • Popular LocationBallenas Beach1 min walk
  • Popular LocationLuxury Avenue Shopping Mall11 min walk
  • Popular LocationAquaworld17 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)20 min drive

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About this area

Cancun

Located in Cancun's Zona Hotelera neighborhood, The Ritz-Carlton, Cancun is on the Strip and on the beach. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular area attractions. Traveling with kids? Consider Ventura Park Cancun and Costa Occidental de Isla Mujeres National Park. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ziplining and ecotours.
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Map

What's nearby

  • Ballenas Beach - 1 min walk
  • Marlin Beach - 7 min walk
  • Luxury Avenue Shopping Mall - 11 min walk
  • Aquaworld - 17 min walk
  • Tequila Museum - 2 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • The Club Grill — 1 min walk
  • Fantino — 1 min walk
  • Puerto Madero — 4 min walk
  • Harry's — 5 min walk
  • Mare by Cenacolo — 5 min walk

About this property

The Ritz-Carlton, Cancun

Upscale resort on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton, Cancun's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 365 rooms boast deep soaking tubs and offer WiFi and balconies or patios. IPod docks and 24-hour room service are standard, as are LCD TVs with cable channels.
The Ritz-Carlton, Cancun offers 365 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Cancun resort provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Ritz-Carlton Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Guest accommodations are accessible via mobile device

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18.00 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (USD 18.00 per day)

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:30 AM: USD 36 for adults and USD 18 for children
  • 8 restaurants and 1 coffee shop/café
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Aerobics classes
  • Art gallery
  • Designer stores
  • Fitness center
  • Full-service spa
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Surfing/boogie boarding
  • Tennis
  • Yoga classes

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • German
  • Japanese
  • Russian
  • Spanish

Business services

  • Business center
  • Computer station
  • Conference center (290626 square feet of space)
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Transfer shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony or patio

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Similar properties

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Cancun
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Washer and dryer
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Air conditioned
Air conditioned
Family friendly
Family friendly
5 star
5 star
Guest rating 4.5+
Guest rating 4.5+
Hotel resort
Hotel resort

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.26 per accommodation, per night
  • Resort fee: USD 50 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 36 for adults and USD 18 for children (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 150.00 per vehicle (roundtrip)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Cancun Ritz-Carlton
Ritz-Carlton Cancun
Ritz-Carlton Hotel Cancun
Ritz-Carlton Cancun Hotel
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Ritz-Carlton Cancun Resort
The Ritz Carlton Cancun
The Ritz Carlton, Cancun
The Ritz-Carlton, Cancun Resort
The Ritz-Carlton, Cancun Cancun
The Ritz-Carlton, Cancun Resort Cancun

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 733 out of 989 reviews
5 - Excellent 74%
Rating 4 - Good. 155 out of 989 reviews
4 - Good 16%
Rating 3 - Okay. 51 out of 989 reviews
3 - Okay 5%
Rating 2 - Poor. 22 out of 989 reviews
2 - Poor 2%
Rating 1 - Terrible. 28 out of 989 reviews
1 - Terrible 3%

4.8/5

Cleanliness

4.8/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place
Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is unmatched.
Stayed 7 nights in Jul 2021

3/5 Okay

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Place needs a Remodel it's gotten to be very old and very boring
Stayed 9 nights in Jun 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! Lovely property! Friendly and attentive staff. Great food. Nice clean big pool. Convenient location. Good restaurants nearby. Gorgeous views. Very nice beach
Stayed 1 night in Jul 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and attention to detail. Very friendly and conscientious. Easy check in and check out process.
Stayed 4 nights in Jun 2021