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Overview of The Ritz-Carlton, Cancun

Photo gallery

Guest reviews

4.6 / 5Wonderful
1,447 reviews
Guests rated this property 4.8/5 for cleanliness.

Amenities

  • Pool
  • Air Conditioning
  • Spa
  • Restaurant

Map

Highlights

Popular LocationLuxury Avenue Shopping Mall11 min walk
Popular LocationAquaworld17 min walk
Popular LocationCancun Interactive Aquarium2 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)22 min drive

Choose dates to view prices

  • Room, 1 King Bed, Non Smoking, Balcony

    4.7/5 guest room rating

    Room amenities

    • 435 sq ft
    • Partial ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 1 King Bed, Non Smoking, Balcony

    4.7/5 guest room rating

    Room amenities

    • 435 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Club Room, 1 King Bed, Balcony, Ocean View

    5/5 guest room rating

    Room amenities

    • 435 sq ft
    • Partial ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Suite, 1 Bedroom, Non Smoking, Balcony

    4.5/5 guest room rating

    Room amenities

    • 876 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Club Room, 1 King Bed, Balcony, Oceanfront

    5/5 guest room rating

    Room amenities

    • 435 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Club Room, 2 Double Beds, Balcony, Ocean View

    4.6/5 guest room rating

    Room amenities

    • 435 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 2 Double Beds, Non Smoking, Balcony

    4.7/5 guest room rating

    Room amenities

    • 435 sq ft
    • Partial ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Room, 2 Double Beds, Non Smoking, Balcony

    4.5/5 guest room rating

    Room amenities

    • 435 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Club Room, 2 Double Beds, Balcony, Oceanfront

    4/5 guest room rating

    Room amenities

    • 435 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Club Suite, 1 Bedroom, Balcony, Ocean View

    Room amenities

    • 876 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Club Suite, 1 Bedroom, Balcony, Oceanfront

    Room amenities

    • 876 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Club Suite, 1 Bedroom, Non Smoking

    Room amenities

    • 876 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Suite, 1 Bedroom, Non Smoking, Balcony

    4/5 guest room rating

    Room amenities

    • 876 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details
  • Club Suite, 3 Bedrooms, Oceanfront (Cobalt Suite, Club Level)

    Room amenities

    • 1900 sq ft
    • Ocean view
    • Sleeps 6
    • 2 King Beds and 2 Double Beds
    More details
  • Presidential Suite, 1 Bedroom (Ritz-Carlton, Club Level)

    Room amenities

    • 2460 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More details

About this area

Cancun

Located in Cancun's Zona Hotelera neighborhood, The Ritz-Carlton, Cancun is on the Strip and on the beach. The area's natural beauty can be seen at Delfines Beach and Tortuga Beach, while Aquaworld and Cancun Interactive Aquarium are popular area attractions. Traveling with kids? Don't miss Delphinus Dreams and Ventura Park Cancun. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ziplining and skydiving.

Map
Popular Location

What's nearby

  • Luxury Avenue Shopping Mall - 11 min walk
  • Aquaworld - 17 min walk
  • Cancun Interactive Aquarium - 2 min drive
  • Maya Cancun Museum - 2 min drive
  • La Isla Shopping Mall - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 22 min drive

Restaurants

  • The Club Grill — 1 min walk
  • Fantino — 1 min walk
Questions about this property?Find answers

About this property

The Ritz-Carlton, Cancun

Upscale resort on the beach, with 3 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton, Cancun's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants. All 365 rooms boast deep soaking tubs and offer WiFi and balconies or patios. IPod docks and wired Internet are standard, as are LCD TVs with cable channels.
The Ritz-Carlton, Cancun offers 365 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.
In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The Ritz-Carlton Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a spa tub.
The spa is open daily. Guests under 16 years old are not allowed in the spa.

Property amenities

Internet

Available in all rooms: WiFi (USD 18.00 per day), Wired Internet (surcharge)
Available in some public areas: WiFi (USD 18.00 per day)

Parking and transportation

Valet parking: USD 20.00 per night
Limited parking spaces
24-hour roundtrip airport shuttle (surcharge)
Airport shuttle on request
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 7 AM–11:30 AM: USD 36 for adults and USD 18 for children
8 restaurants
2 bars/lounges, 1 beach bar and 1 poolside bar
Coffee/tea in common area(s)

Things to do

3 outdoor pools
3 outdoor tennis courts
Aerobics classes
Art gallery
Designer stores
Fitness center
Full-service spa
Pilates classes
Shopping
Spa tub
Surfing/boogie boarding
Tennis
Yoga classes

Family friendly

3 outdoor pools
Dry cleaning service
Free cribs/infant beds
In-room child care (surcharge)
Laundry facilities
Rollaway/extra beds (surcharge)
Supervised childcare/activities (surcharge)

Conveniences

Elevator
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

English
German
Japanese
Russian
Spanish

Business services

Business center
Computer station
Meeting rooms
Conference center (290626 square feet of space)

Outdoors

Beach cabanas (surcharge)
Beach umbrellas
Beachfront location
Free pool cabanas
Garden
Pool sun loungers
Pool umbrellas
Terrace

Spa

8 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms
Outdoor treatment areas
Spa open daily
Spa tub

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
Assistive listening devices in meeting rooms
In-room accessibility
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible spa

More

Beach towels
Couples dining

Room amenities

Bedroom

Blackout drapes/curtains
Down comforter
Free cribs/infant beds
Hypo-allergenic bedding
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Deep soaking bathtub
Free toiletries
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Towels

Entertainment

42-inch LCD TV
Cable channels
iPod dock

Food and drink

Coffee/tea maker
Minibar

Outdoor space

Balcony or patio

More

Connecting rooms available
Iron/ironing board
Laptop-friendly workspace
Phone
Restaurant dining guide
Safe
Slippers
Turndown service

Policies

Check-in

Minimum check-in age - 18

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Renovations and closures

We're sorry, properties in this area are unavailable for the dates you selected. This property is closed from 2 April 2020 to 30 June 2020 (dates subject to change).
This property is closed from 2 April 2020 to 30 June 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per night
Free cribs (infant beds)

Property payment types

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.23 per accommodation, per night
  • Resort fee: USD 43.10 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Valet parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 36 for adults and USD 18 for children (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 150.00 per vehicle (roundtrip)
  • Valet parking fee: USD 20.00 per night
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Cancun Ritz-Carlton
Ritz-Carlton Cancun
Ritz-Carlton Hotel Cancun
Ritz-Carlton Cancun Hotel
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Ritz-Carlton Cancun Resort
The Ritz Carlton Cancun
The Ritz Carlton, Cancun
The Ritz-Carlton, Cancun Resort
The Ritz-Carlton, Cancun Cancun
The Ritz-Carlton, Cancun Resort Cancun

Frequently asked questions

Guest reviews

4.6
Wonderful
5 - Excellent
1,093
4 - Good
219
3 - Okay
82
2 - Mediocre
27
1 - Poor
26
4.8
Cleanliness
4.8
Service and Staff
4.4
Amenities
4.5
Property condition

3/5

  • Liked: Cleanliness, staff & service, property conditions & facilities

We were told upon arrival, not at time of booking with Expedia, beaches and tennis courts were closed and that was the main intent for this trip as we have no beach in AZ and tennis courts are closed. Wish Expedia would have updated listing during this time. Lots of money spent. Hotel was lovely, but we remained in our room as everything was shut down. Expedia should have had an alert.

Stayed 6 nights in Apr 2020

2/5

    This traveler didn’t leave comments with their review
    Stayed 4 nights in Mar 2020

    3/5

    • Liked: Cleanliness, property conditions & facilities

    Booked through Expedia. Reservation was for 1 adult and 3 children. Was charged accordingly through Expedia. Upon arrival at the Ritz, we were told our Expedia rate was for double occupancy and we would be charged additional fees for the other 2 people in our room, even though our Expedia reservation clearly indicates we were a party of 4. There were several power outages throughout our stay (not weather related - the weather was gorgeous the entire stay). It was 85 degrees and we were without air conditioning from 10am-2pm. I asked the staff to address the issue but I was told we would have to wait until 3pm when the generator would be fixed. I pressed the issue because my family members staying a few doors down had air in their rooms. I asked for a technician to look into it. He was able to reboot the thermostat and it was up and working in minutes. It’s just frustrating that the staff was willing to make us sweat it out for hours without at least taking a look at it. We paid for the inclusive food and drinks and it was just OK. Most of the meals became repetitive throughout the week. They ran out of many of the soft drinks and cereals and they didn’t have any kid-friendly options unless you wanted to order and pay extra for it (on top of the fees we were already paying for the “inclusive” food). For the amount of money we paid for this trip and with this being “The Ritz” we were a bit disappointed. The positive: the beach & pool were beautiful & clean.

    Stayed 5 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Beautiful resort with amazing staff! So friendly and happy to help in EVERY way!! 10/10. We’ll be back!!

    Stayed 4 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Great property with staff that is flexible and eager to help. Great location and beach.

    Stayed 7 nights in Mar 2020