Title: Kempinski Hotel Cancún Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=179995&destination=Cancun%2C+Quintana+Roo%2C+Mexico&selected=25978&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kempinski Hotel Cancún Travelers relax in beach cabanas with ocean views at this Cancún resort, where aromatherapy treatments and poolside refreshments await ## Photo gallery for Kempinski Hotel Cancún ![On the beach, white sand, beach cabanas, sun loungers - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/24afb577.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/6F041AF43BE87A195BD3F075922F344A/23141830-d477-4eb9-89ab-cea79c7529ad-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Presidential Suite | Premium bedding, down comforters, minibar, in-room safe - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3836h2557x4y3-72b0db89.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Presidential Suite | Premium bedding, down comforters, minibar, in-room safe - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2556x0y4-b5835a03.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach, white sand, beach cabanas, sun loungers - Kempinski Hotel Cancún (Cancun)](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w2546h3836x4y4-b6a7298e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Kempinski Hotel Cancún, near Luxury Avenue Shopping Mall, offers a white sand beach and six distinctive restaurants. Guests enjoy Kayantá Spa treatments, pickleball, and poolside drinks. Kids love the playground, while adults can join yoga classes or visit the café. ## Reviews 9.4 Exceptional ## Popular amenities - Free WiFi - Air conditioning ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.com/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.com/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=25978&PinnedHotelID=25978&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 15 of 15 rooms ### View all photos for Club Suite (Seaside) ![Club Suite (Seaside) | Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/f770c0c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite (Seaside) - Partial sea view - 883 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Suite (Seaside) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-21b16ded.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Seaside) 10.0 Exceptional 1 review - Partial sea view - 882 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Suite (Seafront) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (Seafront) - Sea view - 882 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Club Double Room (Seaside) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Double Room (Seaside) 10.0 Exceptional 1 review - Partial sea view - 441 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Club Room, 1 King Bed (Seaside) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed (Seaside) 10.0 Exceptional 2 reviews - Partial sea view - 441 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Club Suite (Seafront) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite (Seafront) - Partial sea view - 883 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Double Room (Seafront) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-de66f832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room (Seafront) 9.2 Wonderful 5 reviews - Sea view - 441 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Panoramic Suite ![Panoramic Suite | Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-f4063652.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Panoramic Suite - Sea view - 882 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Presidential Suite ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite - Sea view - 2464 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed (Seaside) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Seaside) 9.6 Exceptional 35 reviews - Sea view - 441 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Club Room, 1 King Bed (Club Seafront) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Room, 1 King Bed (Club Seafront) 10.0 Exceptional 2 reviews - Partial sea view - 441 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed (Seafront) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3840h2557x0y4-1eb41fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Seafront) 10.0 Exceptional 15 reviews - Sea view - 441 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Double Room (Seaside) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2514x3y0-9129f075.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room (Seaside) 8.8 Excellent 6 reviews - Sea view - 441 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Club Double Room (Seafront) ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-de66f832.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Double Room (Seafront) - Sea view - 441 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Suite (The Saasil) ![Suite (The Saasil) | Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/30000/26000/25978/w3837h2557x3y4-3ec54de1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite (The Saasil) - Beach view - 1905 sq ft - 3 bedrooms - Sleeps 6 - 3 King Beds ## You may also like Ad ![View from room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/6000000/5280000/5279100/5279045/03abce68_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hard Rock Hotel Cancun - All Inclusive Zona Hotelera - Pool - 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More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Grand-Hotel-Cancun-Managed-By-Kempinski.h25978.Hotel-Information) ## About the neighborhood Located on the beach, Kempinski Hotel Cancún is in Zona Hotelera neighborhood and is connected to a shopping center. Aquaworld and Iberostar Cancun Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Luxury Avenue Shopping Mall and La Isla Shopping Mall. El Rey Ruins and Forum By The Sea Mall are two other places to visit that come recommended. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and ecotours nearby. [Visit our Cancun travel guide](https://www.expedia.com/Cancun.dx179995) [View more Resorts in Cancun](https://www.expedia.com/Cancun-Resorts.d179995-aaResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.09383%2C-86.76858&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=-G4nmsKAc4L5p0j4tPkuumJuBeE=) Retorno del Rey No. 36, Cancun, QROO, 77500 ### What's nearby - ![Ballenas Beach](https://images.trvl-media.com/place/179995/c00eea74-23e1-42d6-896a-bdcd84883d55.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Ballenas Beach 2 min walk \- 0.1 miles - ![Aquaworld](https://images.trvl-media.com/place/6075634/d57890af-4f42-4bb4-8cfa-c5ca115a7165.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Aquaworld 16 min walk \- 0.9 miles - ![Cancun_LaIslaShoppingMall_6075610_190](https://images.trvl-media.com/place/6075610/0f026e52-8aa6-4036-8e50-6e927536acff.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) La Isla Shopping Mall 3 min drive \- 1.2 miles - Luxury Avenue Shopping Mall 11 min walk \- 0.6 miles - Kukulcan Plaza Shopping Mall 11 min walk \- 0.6 miles ### Getting around - Cancun Intl. Airport (CUN) 18 min drive ### Restaurants - La Veranda 9 min walk - Club Bistro 9 min walk - Nebbiolo 5 min walk - Taboo Cancún 6 min walk - Cafetto 10 min walk ## About this property ### Kempinski Hotel Cancún Luxury family-friendly resort located near Aquaworld with rooms refurbished in 2023 Located close to Luxury Avenue Shopping Mall and La Isla Shopping Mall, Kempinski Hotel Cancún provides a beach bar, a poolside bar, and a terrace. With a beachfront location, beachfront dining, and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in a deep-tissue massage, hydrotherapy, and a body scrub at Kayantá Spa, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and seafood. Yoga classes and Pilates classes are offered at the health club; Kempinski Hotel Cancún also has an art gallery on site, designer stores on site, and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with speed of 50+ Mbps. Other perks at this resort include: - 2 outdoor pools along with free cabanas, sun loungers, and pool umbrellas - Limo/town car service, buffet breakfast (surcharge), and an outdoor tennis court - A free beach club on site, supervised childcare (surcharge), and a pickleball court - A front-desk safe, a gift shop, and tour/ticket assistance - Guest reviews give top marks for the beach locale, helpful staff, and first-rate property condition Room features All 363 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the clean rooms at the property. Extra amenities include: - Hypo-allergenic bedding, down comforters, and rollaway/extra beds (surcharge) - Bathrooms with rainfall showers and deep soaking tubs - 42-inch LCD TVs with cable channels - Balconies or patios, wardrobes/closets, and recycling ### All inclusive details All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Food and beverages All buffet meals, snacks, and beverages included In-room minibar (all beverages included) In-room liquor dispensers Meals and beverages at companion properties Dining availability limited at one or more venues Gourmet or à la carte dining limited to 3 meals per stay ### Awards and affiliations Eco-Certified Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy. ## Similar properties ![On the beach](https://images.trvl-media.com/lodging/1000000/590000/582800/582720/6e00febf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Cancun Resort & Spa Zona Hotelera - Pool - Hot tub - Spa - Kids pool 9.4 Exceptional 1,006 reviews $374 nightly $454 total Apr 13 - Apr 14 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=582720&PinnedHotelID=582720&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/103000000/102580000/102572400/102572365/155dbb78.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AVA Resort Cancun - 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2 bars/lounges - 6 restaurants - A beach bar - A coffee shop/cafe - A poolside bar - Coffee and tea in common areas - Couples/private dining - Private picnics ### Restaurants on site - Casitas - El Café Mexicano - Fantino - The Caribe Bar &Grill - The Club Grill ### Things to do - 2 outdoor pools - Art gallery - Children's club - Designer stores - Fitness classes - Free beach club - Full-service spa - Health club - Hot tub - Outdoor tennis court - Piano - Pickleball - Pilates classes - Playground - Sauna - Shopping - Steam room - Tennis lessons - TV in common areas - Yoga classes ### Family friendly - 2 outdoor pools - Children's club (surcharge) - In-room babysitting (surcharge) - Laundry facilities - Lifeguards on site - Playground - Rollaway/extra bed (surcharge) - Stroller - Supervised activities for children (surcharge) ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Guidebooks - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 8 meeting rooms - Computer station - Conference center (290,625 square feet of space) ### Outdoors - Beach cabanas (surcharge) - Beach loungers - Beach towels - Beach umbrellas - Free pool cabanas - Garden - In a nature reserve - On the bay - On the beach - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 8 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Mud bath - Outdoor treatment areas - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages - Thai massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 6 accessible parking spaces - Accessible airport shuttle - Area rugs in public areas - Assistive listening devices in meeting rooms - Elevator (60 inch wide door) - Front entrance ramp - Grab bar near toilet (39 inches high) - Hardwood flooring in public areas - Height-adjustable showerhead - Low-height door lock - Low-height electrical outlets in bathroom - Smooth flooring in public areas - Thin carpet in public areas - Transfer shower - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-width doorways ### More - 1 building - 9 floors - Ballroom - Banquet hall - Belle Époque architecture - Built in 1993 - Comprehensive food waste policy - Lifeguards - Reception hall - Renovated guestrooms - January 2023 - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Hypo-allergenic bedding - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 42-inch LCD TV with cable channels - iPod dock - Pay movies ### Food and drink - 24-hour room service - Champagne service - Espresso maker - Meal delivery service - Minibar - Restaurant dining guides ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Heating - Iron/ironing board - Laptop workspace - Mobile key entry - Phone - Recycling - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 50.0 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: USD 4.82 per accommodation, per night - Resort fee: USD 58 per accommodation, per night The resort fee includes: - Additional inclusions We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children - Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7) - Rollaway bed fee: USD 50.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25 A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24 A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31 A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1 Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is recommended for transportation to and from this property Guests under 16 years old are not allowed in the spa ## Frequently asked questions ### Does Kempinski Hotel Cancún have a pool? ### How much does it cost to stay at Kempinski Hotel Cancún? ### Is Kempinski Hotel Cancún pet-friendly? ### How much is parking? ### What time is check-in at Kempinski Hotel Cancún? ### What time is check-out at Kempinski Hotel Cancún? ### Does Kempinski Hotel Cancún provide a shuttle to the airport? ### Are there all-inclusive benefits at Kempinski Hotel Cancún? ### Where is Kempinski Hotel Cancún located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Kempinski Hotel Cancún Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.4 Amenities ### 9.6 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 674 8 - Good 81 6 - Okay 30 4 - Poor 13 2 - Terrible 27 ## Reviews Verified ### 10/10 Excellent #### Cristina Mar 28, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean hotel with wonderful beaches Extremely courteous staff. ![](https://a.travel-assets.com/ugc/hotel-reviews/9453c9e0-323c-4ce8-b545-b0fbc9c6691a-1774722836497.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Cristina Stayed 7 nights in Mar 2026 Verified ### 10/10 Excellent #### John M. Mar 24, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was clean, the food was excellent, and the staff did everything they could to make our stay enjoyable. I highly recommend this hotel. ##### John M. Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### Jeffrey Kerry Mar 22, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Rooms were impeccably clean ##### Jeffrey Kerry Stayed 7 nights in Mar 2026 Verified ### 10/10 Excellent #### Roderick Mar 18, 2026 This is a spectacular property, representing true luxury and privacy for a 5 star hotel. The staff are the nicest people I have ever met in the industry and the accommodations are excellent. The beach, restaurants and condition of the hotel will want you coming back again and again. ##### Roderick Stayed 3 nights in Jan 2026 Verified ### 10/10 Excellent #### Montana Mar 13, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Find full resort lots of kids and family The spa was a special oasis with outdoor hot tub and cold, plunge relaxation room, and complementary green juice and welcome drink Very close to wonderful restaurants like Harry’s steak Also shopping mall very close by We had a wonderful time and felt very safe ![Lobby](https://a.travel-assets.com/ugc/hotel-reviews/f5e1f922-d696-45c9-8e6d-ac731265dac4-1773422207149.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from room, Room Service breakfast](https://a.travel-assets.com/ugc/hotel-reviews/5f2858f9-175a-480d-a0d4-7d29e1f5c9ef-1773422211226.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Lunch on the beach](https://a.travel-assets.com/ugc/hotel-reviews/96c59015-00a1-46bb-bb4a-42bc91b84fec-1773422221506.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![View from beach](https://a.travel-assets.com/ugc/hotel-reviews/1edd0ae3-973f-4abf-9b9f-6062d1201704-1773422235509.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Montana Stayed 4 nights in Feb 2026 Verified ### 10/10 Excellent #### PrimeCare Physicians Feb 17, 2026 Liked: Cleanliness, amenities, property conditions & facilities Yes Hotel was nice and Clean ##### PrimeCare Physicians Stayed 5 nights in Dec 2025 Verified ### 8/10 Good #### Noel Mar 24, 2026 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities This place had the best service I've ever received by hotel staff. The amenities for kids were lacking; which was the only negative really. ##### Noel Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### lawrence Mar 6, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ocean views from all rooms. Beautiful building in old style. 2 very upscale restaurants (quite expensive) Large comfortable rooms. Excellent service at pool and beach. Great breakfast and lunch options. ##### lawrence Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### suzanne Feb 2, 2026 Liked: Cleanliness, amenities, property conditions & facilities The resort is gorgeous. Great spa pool sauna gym spa and amazing servicr ![](https://a.travel-assets.com/ugc/hotel-reviews/8591ea78-577c-4fc5-9cec-bf474f1a1341-1769990762423.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4428fba1-e600-42bc-b95e-e3ffd6a12135-1769990764424.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/df99d428-dda3-4fe5-9ec8-44e47774082c-1769990764898.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### suzanne Stayed 4 nights in Jan 2026 Verified ### 10/10 Excellent #### Melida Mar 7, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely room, amazing view. It is a 30 year Old hotel but in spotless condition. Amazing beach cleaned from weed a few times a day and a really good life saver ##### Melida Stayed 5 nights in Feb 2026 Verified ### 10/10 Excellent #### anthony Feb 27, 2026 Liked: Cleanliness, amenities, property conditions & facilities Excellent service, kindness, immaculate rooms/ property, attention to detail. Excellent quality food but be prepared for relatively high prices even by high ranking NYC restaurant prices as a comparison ##### anthony Stayed 5 nights in Feb 2026 Verified ### 10/10 Excellent #### Serena Mar 21, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The service was impeccable, comparable to the Ritz in Hawaii. Very clean rooms, good water pressure. Lots of thoughtful touches like daily 2L water replacement. Spa was nice, massage was one of the best Swedish massages I’ve ever received. We got a 1 hour complimentary tennis court use. No complaints. We will be back. ##### Serena Stayed 7 nights in Mar 2026 Verified ### 10/10 Excellent #### SALLY-ANN Dec 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Lovely comfortable room and friendly staff as always ##### SALLY-ANN Stayed 5 nights in Dec 2025 Verified ### 10/10 Excellent #### Jon-Erik Jan 28, 2026 Liked: Cleanliness, amenities, property conditions & facilities Top tier hotel: top food drinks etc so good RECOMMEND 10/10 ##### Jon-Erik Stayed 2 nights in Jan 2026 Verified ### 10/10 Excellent #### Brandon Mar 13, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This place is excellent. I highly recommend. They opened the door everywhere I went and made sure I was fully accommodated. I could not ask for better service. This was the cats meow. I appreciate all of the staff for their unique and thoughtful hospitality. Alberto was amazing! Thank you again. I will be back. ![](https://a.travel-assets.com/ugc/hotel-reviews/be143a92-03cf-467d-aec5-e6203e808cad-1773365936355.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brandon Stayed 7 nights in Mar 2026 Verified ### 10/10 Excellent #### Gurjinder Feb 25, 2026 Liked: Cleanliness, amenities, property conditions & facilities The best part about this resort is the staff. Everyone here is super friendly an go out of their way to help you. It was our first time in Cancun and we absolutely loved the experience. Do remember hag it’s not an all inclusive resort but they do have the option. Ask them about it if you’re interested, although we didn’t go for all inclusive. We like the freedom to choose! ##### Gurjinder Stayed 4 nights in Feb 2026 Verified ### 10/10 Excellent #### Victoria Jan 19, 2026 Liked: Cleanliness, amenities, property conditions & facilities 10/10 from the moment I stepped out of the car. This was an incredible place to stay!! I highly recommend it if you’re in Cancún. The staff was outstanding, amenities were perfect, beach was incredible! Thank you to Michelle and others for making my birthday special! ![](https://a.travel-assets.com/ugc/hotel-reviews/5023e61d-262b-4e35-a374-d4216513dc49-1768851535824.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Victoria Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Robert Jan 15, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property is great showing little sign of age but classical style of 5 star hotel. Breakfast was great especially Angel had us covered every day. Heated pools and great beach . Not too busy which makes it easy to enjoy the pools beaches and food options. Be ready to spend top $ for food and drinks which are exceptionally prepared. ##### Robert Stayed 4 nights in Jan 2026 Verified ### 10/10 Excellent #### Alfred Mark Jan 13, 2026 Liked: Cleanliness, amenities, property conditions & facilities The staff was absolutely amazing—friendly, attentive, and truly made the experience special. The hotel itself and the room could benefit from a refresh, as they feel a bit dated, but everything was very clean and well maintained. Despite that, we were extremely pleased with our stay and would happily return thanks to the outstanding service and overall experience. ##### Alfred Mark Stayed 5 nights in Jan 2026 Verified ### 10/10 Excellent #### stacy Feb 26, 2026 Liked: Cleanliness, amenities, property conditions & facilities Perfect 10! The staff, food, location and overall stay. We love it at the Kempinski and went 3 times in the past 18 months. The staff goes above and beyond, at the restaurants and the pool, you feel like a princess. It is the same throughout the hotel. From the moment you walk in the door, you are welcomed with smiles and always asked if you need anything. It's the best trained group I have ever met. This time we had a suite and it was gorgeous. Large, elegant and the most amazing views of the turquoise sea. It was a perfect vacation. The concierges always make great recommendations for dinners outside of the hotel, and the dinners at the hotel are equally amazing. ##### stacy Stayed 5 nights in Feb 2026 Verified ### 8/10 Good #### Kia Dec 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hospitality. Convenient location. Walkable to multiple restaurants. My only complaint is that they didn’t have an airport shuttle and their private shuttle was overpriced at $100 for a 20 min ride. ##### Kia Stayed 3 nights in Dec 2025 Verified ### 10/10 Excellent #### Michelle Elizabeth Dec 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is our 4th stay at this property and we will be returning. The amazing staff at every level and attention to detail is above all the rest. Club level was amazing once again and big thanks to Oscar, Wilberth and Alberto for providing exceptional service to us during our stay. We also enjoyed Cafe Mexicano and treated equally as well by all the staff we encountered. Alberto, Jorge, and Ozman thanks for providing exceptional service as well. Big thanks to Kempinski Cancún for another wonderful stay. ##### Michelle Elizabeth Stayed 5 nights in Dec 2025 Verified ### 10/10 Excellent #### Melvin Nov 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Room was spotless ##### Melvin Stayed 3 nights in Oct 2025 Verified ### 10/10 Excellent #### Rosanna Sep 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed in a one bedroom 1 and 1/2 bath suite which was beautiful. ![](https://a.travel-assets.com/ugc/hotel-reviews/2c38d824-ab89-43f9-af13-5f3a0d4540f4-1757549510131.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/349d6a32-5525-4b16-a837-824971dd5303-1757549510096.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/adb088fe-e2ca-480e-97bb-84e61636b07f-1757549510375.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f904440d-81a3-4e7f-b6c2-7b74ffa8152d-1757549510384.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rosanna Stayed 5 nights in Aug 2025 Verified ### 10/10 Excellent #### Jake Jul 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities 10/10 The breakfast is amazing! 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