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"Stayed here one night for a University Open Day visit. It was convenient, comfortable and the staff were friendly, helpful, caring and even helped with a minor bit of first aid. They were great advocates for the hotel and Liverpool. Lovely breakfast and an easy walk to the University after a good comfortable night’s sleep."

"Everything was perfect, the room, the service, the staff, the food, the bar, everything. Made out engagement weekend really special"

"Good hotel"

" Lovely hotel in a beautiful old building which has been converted into the hotel but kept all the amazing features of the old architecture. Our room was lovely and clean. Bed and pillows very comfy. Breakfast buffet was good with choices of hot English breakfast or cold continental and a choice of pastries too. Short walk to either the river or into the lively area of Matthew St where there are lots of bars with live music. A great hotel. Would stay again if we visit Liverpool again. "

"The room was delightfully decorated - even a little bit quirky - and very spacious. The onsite restaurant is fantastic. "

"Very nice property, ideal for access to Albert Dock. Lots of restaurants nearby. Comfortable beds and great shower."

"Both Malmaison Glasgow and Liverpool have an excellent bar program. BTG offerings are well-chosen and well-priced. Beds in both locations excellent too."

"Really friendly staff and attentive! Great location, with shops, restaurants and attractions nearby!"

"Staff extremely helpful. Beautiful room and the bar area is gorgeous. Convenient location "

"Fuss free, very safe and secure. Friendly staff and spotless room. "

"This was our fourth stay. It did not disappoint and we will choose it in our next trip to Liverpool. One recommendation is to not have such a strong smelling air freshener scent throughout the facility, especially the lobby and the rest of the ground floor. It triggered a migraine"

"We had a great stay here although we had one issue, there was advertised off-road parking. This was limited but there are plenty of good car parks locally "

"It was amazing, great relaxed breakfast, fantastically comfortable beds, clean and cozy. We’ve actually extended our stay by a night as we’ve had such a nice stay."

"Forgot to clean our room two occasions "

"Great location, friendly staff, stunning upgraded suite"

"Great hotel. Top location. Great service. Only issue is the open shower as in other guest's in your room can see all"

"Very comfy bed! "

"Lovely and attentive staff. Great room, as described - really impressed! For the price and location, we will absolutely be back! "

"Exceptional "

"Cosy as always!"

"Hotel nice and quiet, lots of lovely restaurants in the city centre about 15 mins walk. Hotel bar was nice and open late."

"Hotel was stunning both inside and outside and the staff were really friendly and polite nothing was too much trouble. Bed was really comfy and breakfast was excellent would come back to stay next time we are in Chester. Great location 5 minutes from motorway and only a few minutes from city centre and the zoo which is why we visited"

"We arrived early and were told we could have a free upgrade. Our room, which was booked for 4, actually had 8 comfortable beds and was very spacious. The room had beautiful decor and we entered the bathroom which had 2 showers and a bath which was almost like a small swimming pool. Amazing! On the way out the staff suggested places we could go and were very friendly making us love Liverpool all the more. Thank you Shankleys for a great stay!"

"Meeting friends from Australia and chose this hotel as it’s where they were staying. Lovely location, modern building and great customer care "

"Ideal for ll the familly"

"Staff are really friendly, rooms are great and location is perfect."

"Grand old hotel in the heart of Liverpool. Very handy for uni and bars."

"Fab hotel, in a great location. Quiet, clean and comfy, with wonderful service. We had a family room and it was so spacious "

"The apartment was safe & secure, large, well equipped and comfortable on an ideal location for everything. "

"Lovely stay again. We were originally placed over Mathew Street in a standard room and realised on check in that it was a little loud for our liking. I went down to reception and was told there were no standard rooms to swap with so we were upgraded to a deluxe room and moved to the opposite side of the hotel. The room was spacious and clean. Staff were very accommodating. Amenities in the room were fabulous. Mathew street around the corner offers entertainment and live music which was also handy as you don’t have to go far at all. Another amazing stay and will be returning. "