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"We really like this hotel. We come to Ames often because our child attends Iowa State University. We try to stay at the Best Western Plus University Park Inn & Suites when we're there. The rooms are comfortable, the lobby is nice, and the pool is good."

"Room and breakfast were “adequate” considering an older property. I had to make three separate phone calls to correct the overcharges made to my credit card although there were no incidentals purchased and the entire stay was charged the first night. Overcharges were eventually corrected after a few days, but not without a lot of perseverance and escalation to management and corporate. "

"Great staff, clean room."

"They were very shortstaffed. The breakfast was not refilled properly. Many times the front desk was not attended and you’d ring the Bell and no one would show up."

"I will only stay here when I visit my son at Iowa State. Clean, lovely staff, great lobby to hang out with my family. Very happy here. "

"Pool was broken, first room not clean, second room electric went out had to change rooms in evening, third room next to very active neighbors at night. Heard everything walls are very thin. Teenage son was very uncomfortable."

"Breakfast had a variety of options and food was good."

"Breakfast minimal. Room good"

"The smoke detector in my room was half-missing. I was told when I checked in where breakfast was, but in the morning there was some conference going on and while I was eating breakfast (second door on the left, as I was told), I was rudely spoken to about whether I was “with them” (“them” being the conference), as if I wasn’t supposed to be there. The pool area is beautiful, but I didn’t feel welcome at all as a guest. I was also traveling for work, but was treated as if my stay was odd and not accepted. "