“The cleaning services, bar, and restaurant are all very good, but the front desk was rude and refused to provide access to a hotel manager to even try getting issues addressed/resolved.
All issues aside:
1. This property is a converted dorm building, so the rooms/bathrooms/showers are tiny and like going back in time to college.
2. The weight room is fairly low quality (condition-wise) relative to other Autograph Collection properties.
3. Pictures of the property are deceptive and make it look……
“Really nice hotel and wonderful staff! Always a pleasant hello with a smile on their face. The pool and hot tub were very relaxing and very clean as was everything. So convenient to get to and from your room and we spent some time every morning and evening to take in St. Joseph’s bay from the rear door and deck off our room. What great views of nature. The lady who provided the breakfast was so sweet and charming and made you feel so welcome, as did the front desk staff!
The only thing I……
“The staff was great. The location cannot be beat beautiful wonderful views from the room. Great walking right by the water close to everything come here you'll love it.”
“Overall I initially had a pretty good impression of the hotel and enjoyed the stay at first. However, around 1 AM, I found a cockroach in the kitchen eating my snacks, and then found more cockroaches near the bedroom door, in the bathroom, by the kitchen sink, and in the closet.
Unfortunately this made me very uncomfortable and concerned about the cleanliness of the room. Since there was no front desk available at that hour, there was no way to get immediate help or change rooms. After that it……
“It was a perfect week!!! It felt like we had the whole place to ourselves. It was very relaxing if you are looking for a smaller, more personalized resort. The hotel was very clean, the staff were exceptional and super friendly. They went above and beyond to make our experience memorable and repeat customers!!! Thank you Ivory Sands ❤️”