1/5 Terrible
Verified traveler
Aug 3, 2019
Using an offshore booking agency is counterproductive to good customer service. I booked a room on Thursday August 1 in the evening. I told the agent (who could hardly be understood) that my wife and I need it for about 2 hrs to get ready for a party in the area. take a shower etc. It cost $77. Only 15 minutes later my wife told me the party was cancelled and will probably happen next Friday. I called the booking agency Expedia and told him I need to cancel and will reschedule next Thursday. He said I CANNOT cancel or move the date. I told him that was preposterous, I had never of not being able to cancel a room reservation, if done within a reasonable time. He became rude so I called the Inn and spoke to a guy at the front desk who told me, no problem. Anyone can cancel a reservation for any reason. He said he' handle it. Of course the next day my VISA card had the $77 charge on it, This is customer service at its worst and motels like Huntingdon Inn hire these mamalukes who can hardly speak english. And after some mild protests the little shadrool hung up on me. Very nice, Huntingdon.
Stayed 1 night in Aug 2019
