2nd stay and we were treated with smiles, assistance, and respect. We would recommend them. Fairly priced, a beautiful pool, (a little bit to cool) comfortable bed with sufficient blankets for warmth on cool days. No complaints at all!!!!
This property has a hot tub, which is not listed on the list of amenities, so that was a bonus. During the check-in, the people at the desk were super friendly and personable. I do wish the hot tub/pool area was open later, but that's a minor thing. I'd love to stay here again.
It wasn't the newest building; some odors in the side entry we were directed to. Limited breakfast.
I love this place. The customer service was great and everything was clean
Matthew who checked us in had excellent customer service. It was only his second day on the job but he has much promise. On the other hand the women training him was lacking customer service. We didn't get a cot because we committed booked third party and wasn't put on a waiting list because they ...
Front desk staff was excellent friendly and welcoming. Thanks Acacia!
Lobby was nice and recently updated. Rooms need updating. The beds were OK, but need new furnishings to keep up with competitors. Room price was good, although breakfast a bit pricey negating the value.
The property is conveniently located for going to the Pro Football Hall of Fame.
It was right in the downtown area. The hotel was very accommodating and very comfortable. The gentleman at the front desk was very gracious and kind. If I ever come back to Kent State that would be the place I would stay at.
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