“All was fine until we tried to give my son a bath , after the bath my wife , lifted the lever to drain the water and instead of the water going down the drain it came out of the sides of the tub . Now she started panicking cause water was everywhere. Whatever towels we had we put down and called maintenance and management, maintenance never came until later that day and management was supposed to relay message to general manager, which they said we would get a phone call within 1(5 minutes,……
“We really enjoyed our stay at the Beach Club Boca Raton - very well maintained property. The only thing that could have been done exceptionally was a potential room upgrade. We were first time guests and they had availability for upgrades, but refused to provide. Maybe next time considering investing in first time customers.”