Knoxville Vacations from $379

Staff communication was excellent due to arriving late for check-in. Did not encounter any issues during our stay.

Was a very older hotel, but was suitable.

Rained all week and on the second day we ask for a refund for the last day but would be leaving on the second day and I paid for five days so I was not asking for much because it wasn't there fault but by surprise she said no and was kinda rude and acting like I was asking for money from her pocket this was the second chance from last year when the room that we booked had Roches and no refund for that last year so I gave them a second chance because my granddaughter liked the water park but no more after them more rude than last year were going to go to a different motel than this one. I never heard anything about the Roches from last year either so this tells me that they Care nothing about the customer just money.

The place was nice, comfortable, safe, walkable for shopping and dining, and we would stay here the next time we go.

Nice, clean, fairly new, and convient property. We arrived in the afternoon, so i assume they werent as staffed as they would be peak hours. The lodge staff member helping the family ahead of us was awesome and gave a wealth of knowlege about the area and resort. Thankfully i listened to their group as i waited over 15mins in line that was only us and them until our staff member came and assisted us. She gave us nothing for info and really had short answers for our queations like she was ready to go home or an inconvenience. Property is nice but i dont think the web sites convey enough how big the property is. There must be 100 condos on this small side of a hill with each having 6-12 units in them. Parking is pleantiful but every space fills by evening. I also would have liked to have been able to pick or have an option of where our accommodations were. There are buildings to stay at the base of the hill - and there are places to stay at the top that have great views! Ours was by the road and noisy most of the night. I will warn it is a STEEP drive up and be sure you have good breaks to drive down. 3 pools besides the waterpark all of which are quite small. House was nice and clean and lovley bedding and wonderful big heavy pillows! BIGGEST surprise was the added $30 night resort fee. It is at the bottom of expedia mentioned when i went back but you might miss that. I asked whats it for, staff saidforselfparkingREALLY