Lovely and convenient for beach and town
Posted Mar 19, 2016
Lovely hotel, clean with nice furnishings. Very concerned about the safety of everyone. The fire alarm went off 3 times during our stay and I'm pleased to say it was a false alarm and not because of a fire. Nonetheless, procedures with the sound of the alarms and the action taken at the time are of real concern. Firstly, no one, that is guests, knew what was going on. No staff were seen directing, helping, directing and reassuring anyone throughout to get out of the building or to stay in. There was lots of confusion and panic from elderly people and no staff abou My friend and I helped two elderly, wheel chair bound, ladies get out into the corridor and the fire exit. Usually, as I understand, with any fire alarm going off, everyone vacates the facilities, whether its real fire or false alarm. This did not happen and people became quite blasé, ignoring the sound of the alarm and returned to their room.. What if this was a real fire? People would have been trapped in their rooms and corridors as it was a bit of a maze to find your way about. The fire evacuation drill needs to be addressed to be effective and efficient. A layout of the hotel needs to be in every corridor to let you know where you are and the nearest exit. evacuation drills must be carried out properly. Staff should know their role in the event of a fire, help people and false alarms should be taken seriously. A note on a board in reception was a poor apology when injuries and fatalities could have occurred.