Ratings based on 503 Verified Reviews

3.2 out of 5
54% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Apr 19, 2017
When I arrived and saw the room and facility it was not close to what I expected from the pictures so I asked to cancel in the lobby but they kept my $204.00 and I left loosing money because I couldn't see myself staying for 5 minutes in that unpleasant place I lost $204.00 and left
1 out of 5
by A verified traveler from Las Vegas

Don't settle, unless you just don't care.

Posted Mar 26, 2017
The price seemed fair and the pictures seemed nice, but I didn't read enough of the reviews. The hotel is in a sketchy part of Pasadena, which I was unaware existed, surrounded by the freeway on one side and busy street on the other. The noise from the road and the bums walking around are enough to pass on this place. There is only one check in desk and even with more than one attendant, they only have one computer, so expect 20-30 mins, minimum wait time if someone is in front of you. On this day, I was 3rd in line behind someone that lost their cool and started raising their voice demanding faster service, finally cutting in front of the other guest checking in. Additionally, the machine they use to code the room key was broken, so they had to walk you to your room and use a master key to let you in. Returning from dinner added another 15 minute wait for keys at the end of the day. Then there is the rooms.. I paid a bit more for the updated room and while it looks nice, it was already showing signs of negelct. Keep your shoes on, maybe sleep in your clothes, too.. Floors were filthy and my feet stuck and tuned black as I walked around. The counters were dirty from the previous guests, maybe the last 10. We wouldn't put anything down without a towel, or plastic first. I feel like I needed a body condom to stay here. And don't forget about the paper thing walls. Could hear the other guests very clearly and didn't get much sleep as they partied through the night.
Comment from Hotel Management
Apr 2, 2017 by Frank Flores the new guy., Hotel Management
:: UNDER NEW MANAGEMENT :: As with many things in life ... change is good. In today’s world of social media; reviews have become a tool of benefit as well as a platform for people to vent when not happy. This property ... has come a long way and has strived to provide a nice place to stay; but many folks can and will find things that are wrong ... in their eyes. Now ... under new management - yup, we all hope for the best; but how do “we” define “best”? For me is clean linen and service with a smile. Unfortunately, looking at HLR guest relation records ... it seems that more than a few of the negative review seem to focus on location, breakfast and door locks ... with a few reviews about guest profiling. My name is Frank Flores ... the new guy, with the task of addressing negative comments in this past year. I can’t promise that folks will stop finding something “wrong” or not to their “level” ... but I surely will try in the next couple of months to either finish, modify and/or replace what is needed; so not to have so many folks “sore” at HLR but who can take the time to see that “we” are changing. So let us begin ...
1 out of 5
Recommended
for Everyone
by A verified traveler from California

Ghetto

Posted Mar 1, 2017
This place would probably be ok if the front desk staff wasn't so rude. I had to wait 2 hours past check in time for my room. Some dude was smoking a joint on the staircase. My room reeked of marijuana. People were playing loud music and having a bbq all night. Tons of noise and drug addicts. I would never recommend this dump to anyone.
Comment from Hotel Management
Apr 2, 2017 by -- Frank Flores the new guy., Hotel Management
:: UNDER NEW MANAGEMENT :: As with many things in life ... change is good. In today’s world of social media; reviews have become a tool of benefit as well as a platform for people to vent when not happy. This property ... has come a long way and has strived to provide a nice place to stay; but many folks can and will find things that are wrong ... in their eyes. Now ... under new management - yup, we all hope for the best; but how do “we” define “best”? For me is clean linen and service with a smile. Unfortunately, looking at HLR guest relation records ... it seems that more than a few of the negative review seem to focus on location, breakfast and door locks ... with a few reviews about guest profiling. My name is Frank Flores ... the new guy, with the task of addressing negative comments in this past year. I can’t promise that folks will stop finding something “wrong” or not to their “level” ... but I surely will try in the next couple of months to either finish, modify and/or replace what is needed; so not to have so many folks “sore” at HLR but who can take the time to see that “we” are changing. So let us begin ...
1 out of 5
by A verified traveler

Old and stinky - and not just the staff!

Posted Feb 28, 2017
The front desk woman is probably the rudest person I've ever had to deal with. She cuts you off and tells you to hold on before you can even say one word. The hotel claims to be non-smoking, but that's only because there's enough smoke residue in the rooms to last a lifetime. It smelled like an ashtray and leaves you with a headache every morning you wake up.
Comment from Hotel Management
Apr 2, 2017 by -- Frank Flores the new guy., Hotel Management
:: UNDER NEW MANAGEMENT :: As with many things in life ... change is good. In today’s world of social media; reviews have become a tool of benefit as well as a platform for people to vent when not happy. This property ... has come a long way and has strived to provide a nice place to stay; but many folks can and will find things that are wrong ... in their eyes. Now ... under new management - yup, we all hope for the best; but how do “we” define “best”? For me is clean linen and service with a smile. Unfortunately, looking at HLR guest relation records ... it seems that more than a few of the negative review seem to focus on location, breakfast and door locks ... with a few reviews about guest profiling. My name is Frank Flores ... the new guy, with the task of addressing negative comments in this past year. I can’t promise that folks will stop finding something “wrong” or not to their “level” ... but I surely will try in the next couple of months to either finish, modify and/or replace what is needed; so not to have so many folks “sore” at HLR but who can take the time to see that “we” are changing. So let us begin ...
3 out of 5
by A verified traveler from Wyoming

Clean and simple

Posted Feb 26, 2017
This hotel was adequate. The room had tile floors and were kept very clean, which I appreciated. All of the bedding was fresh and they don't use bed spreads. I mention this because I've heard many hotels don't launder them every time a guest leaves.
Comment from Hotel Management
Apr 2, 2017 by -- Frank Flores the new guy., Hotel Management
Thank you for your kind review.
1 out of 5
by Dan from Michigan

Dirty dirty dirty

Posted Jan 17, 2017 on Hotels
the room was very dirty I wore new socks for 10 mins and they were absolutely black and ruined
4 out of 5
by Karen

Clean, convenient hotel

Posted Dec 29, 2016 on Hotels
Great, comfortable stay. We were both ill and spent a large amount of time in the room. Woul certainly come back.
1 out of 5
by A verified traveler

Posted Dec 29, 2016 on Orbitz
no returning back deposit $100! Terrible experience
4 out of 5
by A verified traveler

nice and clean

Posted Dec 13, 2016 on Hotels
It was nice and comforting
2 out of 5
by A verified traveler

Posted Dec 10, 2016 on Orbitz
Seems like the hotel is under renovation, but bathroom facilities are really old with noisy fan. Wifi was unstable. Pricing however did not reflect those.