Don't settle, unless you just don't care.
Posted Mar 26, 2017
The price seemed fair and the pictures seemed nice, but I didn't read enough of the reviews. The hotel is in a sketchy part of Pasadena, which I was unaware existed, surrounded by the freeway on one side and busy street on the other. The noise from the road and the bums walking around are enough to pass on this place. There is only one check in desk and even with more than one attendant, they only have one computer, so expect 20-30 mins, minimum wait time if someone is in front of you. On this day, I was 3rd in line behind someone that lost their cool and started raising their voice demanding faster service, finally cutting in front of the other guest checking in. Additionally, the machine they use to code the room key was broken, so they had to walk you to your room and use a master key to let you in. Returning from dinner added another 15 minute wait for keys at the end of the day. Then there is the rooms.. I paid a bit more for the updated room and while it looks nice, it was already showing signs of negelct. Keep your shoes on, maybe sleep in your clothes, too.. Floors were filthy and my feet stuck and tuned black as I walked around. The counters were dirty from the previous guests, maybe the last 10. We wouldn't put anything down without a towel, or plastic first. I feel like I needed a body condom to stay here. And don't forget about the paper thing walls. Could hear the other guests very clearly and didn't get much sleep as they partied through the night.
Comment from Hotel Management
Apr 2, 2017 by Frank Flores the new guy., Hotel Management
:: UNDER NEW MANAGEMENT ::
As with many things in life ... change is good. In today’s world of social media; reviews have become a tool of benefit as well as a platform for people to vent when not happy.
This property ... has come a long way and has strived to provide a nice place to stay; but many folks can and will find things that are wrong ... in their eyes.
Now ... under new management - yup, we all hope for the best; but how do “we” define “best”?
For me is clean linen and service with a smile. Unfortunately, looking at HLR guest relation records ... it seems that more than a few of the negative review seem to focus on location, breakfast and door locks ... with a few reviews about guest profiling.
My name is Frank Flores ... the new guy, with the task of addressing negative comments in this past year. I can’t promise that folks will stop finding something “wrong” or not to their “level” ... but I surely will try in the next couple of months to either finish, modify and/or replace what is needed; so not to have so many folks “sore” at HLR but who can take the time to see that “we” are changing.
So let us begin ...