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OK, the Lotte is and always will be an amazing hotel. The staff is exceptional, they could not have been better. However, the fitness area...under construction :( Requested a refridgerator (tip the staff) requested a coffee pot (tip the staff), need ice(?)... (tip the staff). , call guest services ...
Very convenient location in New York for first time visit. Staff is courteous and friendly. Clean rooms.
Great location in Midtown. The room is extremely spacious.
Excellent location for Broadway, really liked the breakfast and staff, 24 hour room service, room was quite comfortable. desk staff was polite but missed the friendliness we have experienced at other Sofitels - but really, overall very nice
Overall good experience, especially the morning breakfast room services, very convenient. But the air conditioning system is a little outdated and needs to be upgraded.
Great Boutique Hotel will go back again Staff very helpful and location great
The room was spacious, really quiet, and in great condition.
My stay was excellent until it was time to check out. I was then informed that there was a Destination Fee of $30 per day plus tax and fees. This amounted to $137 for my 4 night stay. I WAS NOT informed of this when I checked in! I overheard the next clerk telling the customer next to me about it, ...
Absolutely lovely and sophisticated property with tons of history. It was so unique and exciting to stay here. Only thing I did wish was that they would throw in free wi-fi. With all the money spent to stay here, I would think that would be a small convenience.
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