Terrible Location - Extremely Difficult to Find
Posted Jan 15, 2015
We booked this riad and tried to find out, where it is located while being already in Marrakech. 3 days before the booked arrival, we spent about 4 hours in taxis and with guides to find the place. The map link of Expedia is incorrect. Our calls including an Arab speaker resulted in no clarification.
When we finally found it in a dark labyrinth of streets, three self declared guides followed us, and pressed for payment of $30. We finally escaped them by paying less and fled into the riad. The manager was not very helpful, didn't have a file of our booking when we declared that we don't want to stay there, he promised that no credit charges would be made.
The riad didn't look very impressive and we still wonder, why other travellers found this place appealing.
A few days later, another riad charged the credit card given to Expedia. After some research, we found out that Riad dar Nael gave our credit card data to another riad for charging, which is somewhat related to them.
Neither the charging riad is willing to refund the charges for the cancelled "hotel", nor Expedia, who we had long discussions with, was in any way helpful. Even the incorrect loacation is still shown.
Result: We spoilt one day by searching the place. We lost the value of two days booking despite all obvious circumstances and cancellation one day after booking.