Ratings based on 1,110 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Over priced

Posted Sep 18, 2017
Low end hotel that is way over priced. Needs Reno.
2 out of 5
by A verified traveler from oregon

Problems

Posted Sep 14, 2017
The TV was broken, the phone was broken, part of the sink vanity was missing exposing the plumbing. The balcony would have been nice except it is over a restaurant which vented the strong odor of cooking food into the room. I called the front desk to ask about getting TV fixed they said maintenance would be right there but they never came. Wouldn't recommend staying here. On the plus side it is conveniently located.
Comment from Hotel Management
Sep 18, 2017 by n, Hotel Management
Thank you for taking the time to tell us about your experience during your recent visit to Holiday Inn Express Mill Valley. Your feedback is extremely valuable to us. We are very disappointed to hear that we did not meet your expectations. We will definitely review the information you have given us. As a matter of fact our hotel is about to undergo major replenishment, including the installation of elevators, new carpeting, hallway lights, bathroom remodeling, among many other things. Again, we are sorry and we thank you for your input. It is our company's aim to satisfy our customers completely. Regards, Luis
4 out of 5
Recommended
for Everyone
by A verified traveler

very convenient location.

Posted Sep 6, 2017
Mill Valley does not have a lot of higher end hotels. There are affordable options aplenty, and the Holiday Inn Express s the best of those options. Nice pool and spa area, adequate free breakfast, and a good Italian restaurant next door.
Comment from Hotel Management
Sep 7, 2017 by LL, Hotel Management
Thank you for taking the time from your busy day to tell us about your experience during your recent visit to Holiday Inn Express, Mill Valley. Your feedback is extremely valuable to us and we are delighted to receive your positive comments.. We look forward to welcoming you back, hopefully in the very near future. Thank you again. Best regards Luis
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntington beach

Nice and clean great acess to SF and Mill Valley

Posted Aug 26, 2017
Great staff, clean room and somores in the evening. Can rent bikes and ride to Mill Valley and Sausalito.
Comment from Hotel Management
Aug 27, 2017 by Luis , Hotel Management
Thank you for taking the time from your busy day to tell us about your experience during your recent visit to Holiday Inn Express, Mill Valley. Your feedback is extremely valuable to us and we are delighted to receive your positive comments, I will definitely share them with our team. We are also pleased that we met our optimum goal, providing excellent service. We look forward to welcoming you back, hopefully in the very near future. Thank you again. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Good value

Posted Aug 24, 2017
If you have a car go for it! It off the beaten path from Sausalito 10min drive no big deal My only beef was the breakfast .. they are trying to make it good but fail Anyway beds comfy Room comfy Parking free Joanne at reception is LOVELY!! Note: you don't need to stay there for more than one night if u are just passing thru.. saucalito is cute but does not require an extra day..
2 out of 5
by A verified traveler from Las Vegas, NV.

Just an ok hotel but definately not worth price.

Posted Jul 29, 2017
The bed was old and creaky. Parking was inconvienient to location of room. Breakfast was very good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa

July visit

Posted Jul 26, 2017
The hotel had decent amenities however the pool hadn't been cleaned in the two days we were there (leaves in the bottom of the pool). Easy to get to and close to Mill Valley
5 out of 5
Recommended
for Everyone
by A verified traveler from birmingham

Great hotel convenient location

Posted Jul 25, 2017
Pros: Nice quiet location.
Cons: Nothing
Location: Nice walks, few restaurants, close Sausalito
This was a very nice hotel. Great pool nice room with balcony. Great breakfast. Nice walks across wet lands. We wanted to stay outside San Fran near Sausalito but still be able to take a day trip there. Uber to a Sausalito cost $9 and bus $2 each. To San Fran bus was $6 each way so why pay San Fran hotel prices. Bus stop 5 min walk from hotel. Not good service at weekends especially Sunday though.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Very nice hotel. Close to Muir Woods.

Posted Jul 20, 2017
Breakfast was great! Very convenient to visiting Muir Woods national monument. Beds very comfortable.
Comment from Hotel Management
Jul 21, 2017 by no, Hotel Management
Thank you for taking the time from your busy day to tell us about your experience during your recent visit to Holiday Inn Express, Mill Valley. Your feedback is extremely valuable to us and we are delighted to receive your positive comments, we are pleased to know that your stay was a pleasant one. We look forward to welcoming you back, hopefully in the very near future. Thank you again. Best regards, Luis
3 out of 5
by A verified traveler

Nice staff that's all.

Posted Jul 2, 2017
Two story hotel with no elevator. If you have an upstairs room and need to lug all your luggage up, good luck! Get in the room, turn on the heater and it smells musty. Breakfast items were very stale.