Ratings based on 1,131 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA

North of San Francisco off 101.

Posted Oct 28, 2017
Pros: Location to our destination.
Location: Biking, hiking, walking, sightseeing, shopping, Golden Gate Bridge, San Francisco, Sausalito
Stayed here while on a multiday trip in California. Older hotel but fairly well maintained. While there our room was on the first floor and against the parking lot. Seemed a bit noisy with other travelers walking past our doors both the exterior slider as well as the interior hall that led to the other room locations. Ask to be in a "quiet" area should you need to get to sleep "early". Breakfast was decent though the pancake machine was not operational. Great location to get into the city quickly.
2 out of 5
by A verified traveler

Posted Oct 1, 2017
Was miffed, patio door was broken security was a concern on the first floor. Then we had a darn barking dog for hours- never gonna return!!
Comment from Hotel Management
Oct 14, 2017 by Luis , Hotel Management
Thank you for taking the time to tell us about your experience during your recent visit to Holiday Inn Express Mill Valley. Your feedback is extremely valuable to us. We are very disappointed to hear that we did not meet your expectations. We will definitely review the information you have given us. As a matter of fact our hotel is about to undergo major replenishment, including the installation of elevators, new carpeting, hallway lights, bathroom remodeling, among many other things. Again, we are sorry and we thank you for your input. It is our company's aim to satisfy our customers completely. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 25, 2017
Great place, close to the beach too. Xxxxxxxxxxxxxxxxxxxxxxxxx
3 out of 5
Recommended
for Couples
by A verified traveler from Edinburgh, Scotland

Posted Sep 24, 2017
Pros: Location, view from room, little free extras such as bikes and fire pit to cook Smores on!!
Cons: Room size a bit small. And in room safe which is a must have for us.. Most of reception staff great but two of them coukd be much better!!
Location: Fantastic location and scenery
Great welcome, slightly disppointing room size tho very comfortable. Stunning room views and fantastic location, near to but also far enough away from Sausalito. Would definiteky return.
2 out of 5
by A verified traveler

Over priced

Posted Sep 18, 2017
Low end hotel that is way over priced. Needs Reno.
2 out of 5
by A verified traveler from oregon

Problems

Posted Sep 14, 2017
The TV was broken, the phone was broken, part of the sink vanity was missing exposing the plumbing. The balcony would have been nice except it is over a restaurant which vented the strong odor of cooking food into the room. I called the front desk to ask about getting TV fixed they said maintenance would be right there but they never came. Wouldn't recommend staying here. On the plus side it is conveniently located.
Comment from Hotel Management
Sep 18, 2017 by n, Hotel Management
Thank you for taking the time to tell us about your experience during your recent visit to Holiday Inn Express Mill Valley. Your feedback is extremely valuable to us. We are very disappointed to hear that we did not meet your expectations. We will definitely review the information you have given us. As a matter of fact our hotel is about to undergo major replenishment, including the installation of elevators, new carpeting, hallway lights, bathroom remodeling, among many other things. Again, we are sorry and we thank you for your input. It is our company's aim to satisfy our customers completely. Regards, Luis
4 out of 5
Recommended
for Everyone
by A verified traveler

very convenient location.

Posted Sep 6, 2017
Mill Valley does not have a lot of higher end hotels. There are affordable options aplenty, and the Holiday Inn Express s the best of those options. Nice pool and spa area, adequate free breakfast, and a good Italian restaurant next door.
Comment from Hotel Management
Sep 7, 2017 by LL, Hotel Management
Thank you for taking the time from your busy day to tell us about your experience during your recent visit to Holiday Inn Express, Mill Valley. Your feedback is extremely valuable to us and we are delighted to receive your positive comments.. We look forward to welcoming you back, hopefully in the very near future. Thank you again. Best regards Luis
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntington beach

Nice and clean great acess to SF and Mill Valley

Posted Aug 26, 2017
Great staff, clean room and somores in the evening. Can rent bikes and ride to Mill Valley and Sausalito.
Comment from Hotel Management
Aug 27, 2017 by Luis , Hotel Management
Thank you for taking the time from your busy day to tell us about your experience during your recent visit to Holiday Inn Express, Mill Valley. Your feedback is extremely valuable to us and we are delighted to receive your positive comments, I will definitely share them with our team. We are also pleased that we met our optimum goal, providing excellent service. We look forward to welcoming you back, hopefully in the very near future. Thank you again. Best regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Good value

Posted Aug 24, 2017
If you have a car go for it! It off the beaten path from Sausalito 10min drive no big deal My only beef was the breakfast .. they are trying to make it good but fail Anyway beds comfy Room comfy Parking free Joanne at reception is LOVELY!! Note: you don't need to stay there for more than one night if u are just passing thru.. saucalito is cute but does not require an extra day..
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2017 on Orbitz
The rug in the room was gross. Maybe replace the carpet.