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"Staff was not friendly during my stay, and the initial greeting did not feel welcoming. I also experienced issues in my room, including no internet service and no TV. While the staff did provide guidance to get the TV working and politely directed me to the support number for internet assistance, the overall experience fell short of expectations."

"Not So Good: The workout room was disappointing. The treadmill was out of order. The elliptical machine was not working. Would light up and then stop when started. The floor needed to be swept. The hotel did seem a bit worn and dated in wall coverings and furnishings. Porch door was a bit unstable - felt like it didn't shut / lock well. Good: The hotel was clean. Beds were comfortable. The river view is lovely. The rushing sound of the water, the mist rising on a cold morning . . lovely."

"They charge your credit card a $100 "incidentals" fee!! Without telling you! For a 1 night stay, how could i possibly need $100 for incidentals? Absurd! An egregious practice. Will not be staying here again."

"Needs some updating in the rooms"

"We stayed here and it was very convenient for us. We were there for the casino, FYI they offer free shuttle to the casino until 1 a.m.! Easy check-in, easy check-out and the staff was amazing. Thank you! Definitely staying here again. "

"had to find someone when we checked in and when we checked out. no one at desk"

"The lodge was very nice but Expedia really let me down. The Lodge had no booking for me. The staff at the lodge was no help at all so I had to pay for the three nights again on another card. I have not resolved this yet Expedia. I would highly recommend this lodge in Bryson City NC. "

"Clean room, comfortable bed "

"Nice people, clean "