New Canaan Castle Hotels

"We had issues with housekeeping the entire stay. When we checked in, i discussed our needs with the young lady. We did not require the beds being made or shower cleaned. We needed fresh towels every day as we were exhibitors at the Lyndhurst Mansion craft show. We were instructed to leave the towels outside our room and the trash. No towels were ever put in our rooms. When we we returned late at night (after 8pm) i had to go back down and get fresh towels all 3 days of our stay. Poor messaging on her part. The young lady who was stuck with our complaint was wonderful and overwhelmed and there were many people complaining about issues in front of me Every Night."

"Parking was a hassle with the parking lots closest to the property used as valet parking where the hotel guests had to park far from hotel."

"Very clean and very friendly staff"

"broken coffee maker in the room"

"Staff there were great, just overwhelmed due to clear understaffing. Poor guy was doing his best to cover everything by himself."

"It looks different on the website than in person. Old pillows too. "

"Ok"

"Best hotel"

"The room and hotel were very clean. The staff were friendly and informative. Parking was easy."