I was told there’d be two portable A/C units; one for each bedroom. However, when we arrived, there was only one unit, and the ductwork was in such bad shape that It was hard to vent it, so the hot air kept blowing out the back. I immediately, on the day we arrived, submitted a service request through the management company’s app, and I got a response back that a service technician would come out. No one ever did. I emailed Claude two days later to tell him that we only had one AC and he said he’d look into it. He never got back to me. Given that temperatures in in July are in the high 80s. It was brutally hot in the unit. In addition, I also mentioned in my service request, and my email to Claude, that both showers drained very slowly, but nothing was ever done about that either.Finally, the whole check in and check out process is a disaster. You actually have to go to the management company and pick up the keys, then go to the unit. Our place was right near the train station so when we checked out, I had to go all the way over to the management company to drop off the keys and then come all the way back, instead of just leaving the keys in the unit and going straight to the train station.