Search Paradise Cottages

"👍"

"Far walk from room to elevator."

"Paid for continental breakfast when booking the room. This involved going to the Coffee Shop restaurant and waiting in line (busy time) and we received muffin, pastry, fruit and boiled egg. Satisfying amount of food, but if you want meat and eggs or more substantial selection, bypass the continental breakfast offer."

"The room is very spacious. I really enjoyed the stay there. I feel as if the bathroom toilet seat was not clean enough "

"Was clean and a nice place"

"The Aria was at a great location. The staff was great and the amenities were awesome. It needs to be a little updated but overall good"

"Nothing"

"Sports book staff including waiting staff above excellent"

"The Excalibur has laid off most of the front desk staff to institute a kiosk check-in system with a “guard” staff person who rations access to the line for front desk counter. Their “digital concierge” was totally useless and was DEFINITELY not AI driven. Without a better way to get information (human chat or a more functional AI bot) their “no human contact” approach was frustrating and confusing. There were some exceptional staff people attempting to provide proper customer service, but clearly facing burnout under the pressure of a dysfunctional and understaffed system. A badly thought out attempt to make higher profit without understanding the value of human contact and human intelligence. The room was very clean and the housekeeping staff was friendly and helpful. Their system for prepaid parking via room key was broken - I replaced my card key three times and each time was assured the cards were activated- they never worked at the garage gate. I gave up and had to press call button and give my info to garage security every time I went out of the garage. That said, I was able to park at other MGM properties by giving them my room information. One daily fee for parking at all MGM properties was a plus. . "