San Antonio Castle Hotels

"Great"

"I love this hotel! It’s always my first choice. It’s clean, staff is friendly and helpful and the breakfast has a large variety! I will stay here again."

"This hotel is in a convenient location within walking distance to the Riverwalk. They offer onsite parking but failed to inform me at check-in that there would be a daily additional charge. The hotel staff was helpful in things such as getting extra towels, directions to services, and such. The daily breakfast was varied and plentiful in each item offered. The breakfast staff was very attentive with refilling foods and cleaning tables between guest use. Unfortunately, the rooms needed attention with more thorough cleaning between guests. Although the rooms were neat in appearance, they really needed additional cleaning - especially the bathrooms where there was obvious grime and odors in the toilet and tubs/showers. The carpets were very soiled and had a persistent wet odor. The air conditioner was very loud and could not be adjusted on the lower floors. And then there was the problem with pests (a nymph and a roach). Management was apologetic for the inconvenience and compensated me (us) a percentage for half a day and temporarily moved me (us) to a higher floor. They then moved me (us) again to a lower floor the night before I (we) left. Although I have always enjoyed previous stays at numerous La Quinta facilities, I cannot say in good conscience that this is a facility I can give a good review nor recommend anyone to stay there."

"The hotel is under new management and they have their work cut out for them. My room was by the broken elevator, which meant us two little old ladies (66 and 82) had to walk all the way around the building to get to an elevator to go down to the ground floor. We called housekeeping for items that we needed in our room and most of our requests got ignored. They did bring a new coffee maker when ours didn’t work and they changed out the blinking light bulb in the bathroom, but we had to go all the way down to the front desk to get coffee and cups. The Wi-Fi in our room did not work the whole time we were there. Although most of the staff was cordial and pleasant, they did not have enough people to get the job done. The restaurant is closed for renovations and the taco place only had one person working to serve breakfast to the 100 guests from our convention. When we checked out, they graciously gave us a discount on our over priced room, but we expected better from an historic landmark. Maybe I will go back when the renovations are finished and give it another chance."

"All good"

"Nice over all experience!"

"Please find the person that triggered the fire alarm; that was a terrifying experience."

"Yes"

"Was skeptical after reading reviews but was VERY IMPRESSED with this resort! Villa, pool, amenities (kids activities like s’mores, slime, diving for diamonds), yoga, waterslides and lazy river and hot tubs were all well kept and much enjoyed by our 7 year old. We would return - don’t let bad reviews fool you."