Somerset Castle Hotels

"The hotel and the staff are lovely. We were very unhappy with housekeeping. We were on the 10th floor and waited each day until 4 o’clock for our room to be cleaned. This to us was unacceptable. Also, we could tell that the bathroom counters and the large counter in the bedroom area had not been wiped down. And yes, we did tip her on the first day."

"All of the staff were very friendly and helpful. One of our patio chairs had a significant broken wire that scratched the back of my leg, and I was very surprised that it didn't tear my pants. We went to the lobby to advise the lady who checked us in and she thanked me for reporting it and said she would get it taken care of. However, when we got back to the room hours later it was not taken care of. There were two of us in the room, but a complementary water was only provided for one person. There was only one bar of soap available that had to be used for both the lavatory and the bath. The shower, grout at the top definitely needed to be cleaned. At $350 per night I really expected a better quality of amenities."

"This place is so bad I don’t even know where to begin. Tried to check in early, they said they would try their best for 2:30-3:00. Mind you this is a Wednesday. It wasn’t ready til 4:03pm. Fine, I can deal with this if it means they must have great late check out options and thoroughly clean the rooms (NOT THE CASE LOL). They offered between 2 floors so I guess neither room was ready til 4.. We go for higher floor- Smells like someone smoked a pound on the elevator then through the hallways (other guests we spoke with all agreed about the smell, management said they didn’t smell it). Elevators act strange- very unpredictable (SCARYYYY). First room we got smelled so bad we asked to switch. They sprayed some Lysol or other STRONG cheap smelling air freshener, that was really almost worse, throughout the floor. We moved a floor down, it smelled slightly less. Still very unimpressive room. There was a slatted window shade thing that didn’t close all the way from the bathroom directly next to the bed. Speaking of the not private bathroom- the “jetted” tub doesn’t work (they do have a sign stating this in the bathroom). The balconies even in the best rooms (presidential suites) barely show the river. Since the room was ready so late I thought we could get a checkout like 12 or 1 we had to be checked out by 11am or have a $25 charge every half hour. They said they’d discount the stay 10% (LOL) and I’ve yet to receive that. Doubt I will. Just stay elsewhere, trust me. "

"The food not fresh and the toilet guest room was so nasty,not clean…I was staying in 321….disappointed for the room "

"Poolside was besutiful but i waited for 45 minutes to be served at the poolside restaurant and eventually went somewhere else because i never got served although the table beside me who sat down after me had drinks and appetizers within 15 minutes"

"Location,location,location. If you are in San Antonio to enjoy the riverwalk and downtown area the Drury Plaza is for you. There are 2 Drurys downtown make sure you select the Drury Plaza for great location. An old bank turned into a hotel you can walk out of the basement right onto the Riverwalk. Staff was very friendly and a good morning breakfast to start the day."

"Ac was not cold "

"great location, great staff, and the food and drinks are amazing here"

"Food tasted spoiled "