“Our room was huge and the location near the port was excellent. They overbooked the shuttle to the cruise ship and we were left behind to wait for it to come back. Fortunately an Uber pulled up to drop people off and we were able to get it to take us. They have no room service, a liter of water at the hotel shop was $25 and the front desk staff was brusque. They clearly rely on a captive cruise clientele and don't feel the need to try.”
“The area may not be a safe place bcos my car was stolen within the hotel parking area during my stay. Never happened to me for the +40 driving years! Guests need to pay more attention on their belongings. Despite this, the front desk staff are kind and very helpful by providing the CCTV videos and reporting the case to the LAPD. Its good that I bought the Full compensation insurance.”