Ratings based on 130 Verified Reviews

4.6 out of 5
92% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Saratoga, CA

Bum's Rush+Insecure Room+Mediocre Food=Bad Inn

Posted Jun 3, 2017
Pros: Near beach & boardwalk. Beautiful grounds and building.
Cons: Service, food.
Location: Close to Santa Cruz Beach, Boardwalk amusement park, and Arcade.
Between the unfriendly reception, and the bum's rush out the next morning, this place does NOT live up the the Four Sisters standard we are accustomed to. We actually got a phone call from reception at 11:40 (20 minutes before checkout time!) to remind us that checkout was at noon, then they sent the maid to knock on our door at 11:55 (not to service the room, as we had already told the maid that we were checking out so didn't need service). Plus the food was mediocre at best, and they didn't even keep the omelette warm, so hopefully no one gets food poisoning. The worst part is the ground floor room we had had windows that opened on to the wraparound common porch, so having the windows open was a security risk (and Santa Cruz by the boardwalk isn't the safest area), and the constant traffic noise was annoying. Plus since the common porch had outdoor seating, you get to listen to the conversation of anyone out there, and have no privacy in the room other than closing the curtains shut and shutting the windows. But since there is NO A/C in the room, it was unbearably stuffy with the windows closed. Maybe the upper floor rooms are better, but room #2 was unacceptable. BTW, the pictures of a beautiful tub lie, our room only had a shower. Third-rate at a first rate price! I suspect we got the worst room in the house because of the Expedia discount. AVOID!
5 out of 5
Recommended
for Everyone
by A verified traveler from wales

A small neat hotel overlooking the beach.

Posted May 10, 2017
Pros: The staff and the facilities
Cons: Nothing
Location: An ideal location, easy to get to and providing an excellent panoramic view.
This is a lovely smaller hotel in a cracking location. It overlooks the whole of the bay and everything is close by. The staff were amazing and they provided a lovely breakfast and complimentary coffee and snacks throughout the day. We would recommend the hotel to everyone
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester UK

Great Hotel

Posted May 4, 2017
Highly recommended wish all hotels were like this.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Apr 19, 2017
Beautiful small quaint inn excellent service and excellent breakfast
5 out of 5
by Heather

This traveler left a rating score only Posted Apr 13, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Apr 11, 2017 on Hotels
Hotel was wonderful, staff great but wifi sucks
5 out of 5
by Alan

Amazing Place

Posted Mar 28, 2017 on Hotels
It was great ,very friendly staff .The place was beautiful . Will always stay there, when in Santa Cruz . Breakfast was delicious . 5 stars
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 21, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2017
Beautiful hotel! Felt more like a home than hotel. I will definitely return for another visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Great location. Beautiful view and friendly staff.

Posted Feb 27, 2017
Pros: Great location.
Cons: No table in the room. That was a bit of an inconvenience. No biggie though.
Location: Santa Cruz Beach Boardwalk across the street. Coastal trail across the street. Can walk/bike/job along the coastal trail.
I spent the night here with my 10-year-old daughter. The Inn seems to be most fitting as a romantic getaway but served our purpose of a one night stay in Santa Cruz just great. We brought our bikes and tooled around the town. The staff was great and the breakfast was fantastic! Loved that there was coffee/tea and pastries throughout the day.