“Mgr Nancy at this location is rude and disrespectful. I notified the location within 5 minutes of my booking, the date was incorrect by one day. They would not assist, said I must contact Expedia. Then, Expedia called within 30 minutes because the system wouldn’t let them edit the reservation. Not cancel, just adjust. Again, the mgr Nancy refuse to adjust or make any accommodations - knowing the room would be unused and customer money was being wasted.
While it was my error, it was an horrible……
“Mgr Nancy at this location is rude and disrespectful. I notified the location within 5 minutes of my booking, the date was incorrect by one day. They would not assist, said I must contact Expedia. Then, Expedia called within 30 minutes because the system wouldn’t let them edit the reservation. Not cancel, just adjust. Again, the mgr Nancy refuse to adjust or make any accommodations - knowing the room would be unused and customer money was being wasted.
While it was my error, it was an horrible……
Shelece