Terrace Hill Tours

This hotel was surprisingly pleasant! It was clean and welcoming. The staff was very friendly and helpful. The pool and hot tub area were exceptional, very clean, great hot tub, and lots of fun for the kids after a long day of travel. Breakfast was good. Coffee could use improvement, ha. But otherwise a nice stay. Room was spacious and had everything we needed.

Our check-in process went smoothly, and the employee on duty was quite friendly. Upon entry, the room seemed clean, although it was obviously dated. Our stay was going fine until it was time to go to bed. Shortly after turning off the lights to sleep I began having areas that were itching. In the moment, I thought it might be an allergy to the detergent used on the sheets, but unfortunately woke up in the morning with bug bites all over my neck, shoulders, chest, arms, and hands. I had anywhere from 25 to 30 bites that swelled and blistered. Upon trying to contact the property, the person on duty was friendly and concerned with answering the phone, but after multiple phone calls ownership never followed up with me. I was able to get a partial refund through my booking agency, but I’m still extremely disappointed that the owner did not make any effort to reach out to me. My main concern was that nobody else would have to deal with this in the future, but given their lack of follow-through, in returning my calls. I’m concerned about their follow-through on dealing with the bug issue. Obviously, I will not be returning to this hotel.