“Extremely disappointing stay.
Our first night at the Country Inn Hotel in Ocean Beach City, Room 212, was a nightmare. We found a bunch of bed bugs on our pillows. I have attached photos and videos as proof.
We immediately contacted reception, but we were told there were no available rooms and nothing could be done. There was no manager on duty, only one receptionist, and we spent over two hours at the lobby waiting for a solution, while my two-year-old baby sleeping on my……
“I did enjoy that the room was nice and cold when we checked other places you have to turn the air on. Other than that everything was amazing some staff members were a little bit off but you will always find 1-2 employees that you just don’t vibe well.”
“The breakfast was amazing, I have never experienced one like that at a hotel. The staff was always attentive and helpful, there was never a no to anything asked. The room was clean and the kitchenette was well stocked as well as the lobby beverage 24 hour area. Well done! I was told it will be refreshing the hotel this coming spring and look forward to staying there again.”
“Janis at the front desk was very sweet, helpful, and accommodating. The hotel was modern and clean, and the room was very nice. We had a great experience and will definitely be back,”
“It's all about the details. We had a refrigerator and the laminate was coming off the front of it. When we got there there was no hot water as well so they had to change out the cartridge. Unfortunately we were at the elevator and we heard the moving of the elevator all the time. Overall it was a nice stay.”