“We had two room changes before getting a room that did not have a broken fixture. For a Holiday Inn Express this was disappointing.
We had an early morning flight to catch and I had requested a 04:30AM wakeup call. We did not receive it. When I questioned the woman on the desk why she said she had not been told. Right in front of her was the notebook where the afternoon receptionist had written the request. Apparently she did not bother to read any of the previous days notes.”
“Very disappointing experience at Haven Inn. I booked five rooms for a family trip, but we ran into problems with the occupancy rules because we were traveling with children and their parents. I was told that no more than two people could stay in a room with a king-size bed. This made things difficult for our family, as the children needed to stay with their parents rather than in a separate room by themselves. We ended up accommodating six adults and five children across the five rooms.
The……
“My husband and I stayed in The Parisienne room for 1 night. It was lovely and we had our own private bathroom. The host, Gwen was very friendly and hospitable. There was a lovely seating area that over looks the city of Hamilton. There are books to read and a shared mini fridge in the common area. The breakfast the next morning was home made and was delicious. The location was walking distance to restaurants and shops. All in all, a great stay! Highly recommended.”
“Newly renovated; clean & comfortable; easy parking at door step; spacious room; nicely air-conditioned (heat or cool) ; staff are super friendly (customers should be friendly in return). Good price.”