“Close to the station, shops and restaurants. Very convenient.
No free parking, which was shown otherwise at the time of booking.
Room not spacious but big enough.
Staff are friendly and helpful.
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“The staff were great. The hotel itself was dated. This is not Premier Inn in central Epsom with air-conditioning. That is a different Premier Inn with a similar name. Don't get confused like I did. I specifically wanted the air conditioning and was unpleasantly surprised when we arrived. This hotel is not designed for a heat wave. We had to leave after two nights because the room was dangerously hot and humid. Having a bath was useful in reducing core temp. We filled it with water from the cold……
“New property so things are in good condition. Toilet didn’t flush very well throughout the stay. There was a strange odour in the room but not so bad that it was uninhabitable. The staff had no idea there was a sofa bed. They initially had no idea what to do as we had booked a room for three (1 adult and 2 children) but they told me there were no rooms at the hotel with a sofa bed. Eventually a third member of staff confirmed there were sofa beds but that the other staff hadn’t been told……