Kansas City Pousadas

"Good"

" Property was really nice. Staff was very friendly."

"Nice and quiet room was clean. Being remodeled during the day"

"Clean room"

"There was trash all over the property, my room didn't get cleaned until I said something to the front desk and that was the days after I arrived. The staff basically ignored my calls to the front desk no answer. The hall room 124 i was in smelled like weed. The whole hallway was smelling like weed. The breakfast was good. That was about it."

"Honestly Shay is the only reason this review will have anything good in it . I came to the hotel with my 13 year old & one year old and my 4 year old son for one night . This hotel does not accommodate or care for people who have children . My son got sleep deprived around 9/9:45 and started doing kid things (yes ik it’s annoying besides the point) we don’t get a warning nothing next thing you know there is 5 KCKPD officers outside on my hotel room screaming my name absolutely scaring all of my children over my son walking to loudly across the floor , bc the tv sounds like it’s at 50 on 15 not once did this man try to call my cellphone (I was out of the room grabbing food for everyone) not once did he bother to try to call me just straight to the police I was then harassed the remainder of his shift accusing me and my kids of any and every little sound . Now Shay . Shay was amazing she let it be known she understood about the kids being kids and she was sorry that happened to me & so on so forth was the only person who told me about the honors app how to work it breakfast all the good stuff she is the best staff member yaw have & I’d honestly consider hiring new front people if the ones u do have ain’t gon do better . I will never come to this hotel again."

"Nice room, the only drawback was no closer to hang anything up"

"I have received 0 assistance from staff or Expedia for my check in issues. We didn’t even stay at the hotel!!!!! Waiting on a response to see if I can even get a refund. Useless staff, didn’t help at all."

"The staff here are very friendly, polite, and professional. Always helpful, and accommodating to the needs of their guests. Parking here is very easy, with a parking garage located at the rear of the hotel. The rooms are very spacious and clean, well worth the money paid. Thank you Hilton Garden Inn!"